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IDEAL he30 - User Manual

IDEAL he30
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users guide
ideal esprit
Your Ideal users guide
When replacing any part on this appliance use only spare parts that you can be
assured conform to the safety and performance specification that we require. Do not
use reconditioned or copy parts that have not been clearly authorised by Ideal Boilers.
HE24, HE30, HE35
For installation guide see reverse of book

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Questions and Answers

  • R
    Robert BarnettJul 26, 2025
    What to do if my IDEAL he30 Boiler is not working and shows 'LLLLL ::::: FFFFF'?
    • W
      William HerreraJul 26, 2025
      If your IDEAL Boiler displays ‘LLLLL ::::: FFFFF ’ (flashing) and attempts to fire three times without success, try these steps: First, press the reset button (C) for 2 seconds to try the ignition sequence again. Then, check your gas supply by testing another gas appliance. If there's no gas, it's not a boiler issue, so contact your gas supplier. Finally, ensure the condensate pipe isn't blocked or frozen. Clear any blockages, and if you can't, contact your installer.
  • C
    cameron54Jul 30, 2025
    Why is my IDEAL Boiler not working and showing 'LLLLL:::::EEEEE'?
    • E
      Emma ScottJul 31, 2025
      If your IDEAL Boiler displays ‘LLLLL:::::EEEEE ’ (flashing) and isn't working, check the pressure gauge on the boiler. It should show at least 1 bar. If it's lower, repressurize the system to 1 bar using the filling loop. If you're unsure how to do this, contact your installer. After repressurizing, turn off the tap on the filling loop, then switch the boiler off and back on again to reset it. If the pressure continues to drop after filling, contact your installer.
  • J
    Jaime BlakeAug 4, 2025
    Why won't my IDEAL Boiler fire for central heating?
    • H
      holly31Aug 4, 2025
      If your IDEAL Boiler won't fire for central heating, first check that the programmer (either on the boiler or external) is set to an ‘ON’ period. If it is already set to ‘ON’, set the programmer to continuous. If the boiler then fires, contact your installer to fix the programmer. Also, check the room thermostat by turning it up fully. If ‘0’ is not displayed on the user controls, contact your installer.
  • A
    Anne GarrisonAug 8, 2025
    Why does my IDEAL he30 turn on for hot water when no tap is open?
    • D
      Danielle RamseyAug 8, 2025
      If your IDEAL Boiler turns on for domestic hot water when no tap is open, check for dripping or dribbling taps or showers and ensure they are fully off. Also, check for leaks from the domestic hot water pipework, and if you find any, contact your installer.
  • M
    Melissa DaltonAug 12, 2025
    How to check if my IDEAL Boiler has power?
    • D
      dmejiaAug 12, 2025
      To check if your IDEAL Boiler has power, ensure the switch (A) is in the ON position and ‘0 ’ is displayed on the controls. If ‘0 ’ is not displayed, it is not a boiler fault, so contact your installer or service company.
  • J
    Johnny JonesAug 17, 2025
    What does it mean when my IDEAL Boiler displays 'LLLLL:::::AAAAA'?
    • M
      Melissa NicholsAug 17, 2025
      If your IDEAL Boiler displays ‘LLLLL:::::AAAAA ’ (flashing) and isn't working, press the reset button (C) for 2 seconds to attempt a re-light. If this fault happens again, it means the boiler is overheating. Turn the boiler off and contact your installer.
  • N
    nathanwalkerAug 21, 2025
    Why does my IDEAL he30 Boiler fire for 2 minutes and show 't'?
    • N
      Norma PatelAug 21, 2025
      When your IDEAL Boiler fires occasionally for about 2 minutes and the display shows ‘t’, it is normal. This happens when the pre-heat switch is on. The boiler periodically pre-heats the plate heat exchanger to make hot water available to taps or showers faster.

Summary

Safety

Current Gas Safety Regulations

Outlines legal requirements for qualified installation and adherence to safety regulations.

Important Notes

To light the boiler

Operation

Summer conditions

Control of water temperature

Frost protection

Boiler overheat thermostat

Flame failure

Loss of system water pressure

Condensate Drain

Escape of gas

TROUBLESHOOTING - TYPICAL NON PRODUCT FAULTS

Problem 1: Boiler not working for central heating or hot water.

Addresses a complete failure to operate, checking power and controls.

Problem 2: Boiler not working but attempts to fire, display shows L:F.

Covers ignition attempts and flame failure, checking gas and condensate.

Problem 3: Boiler not working, display shows L:A.

Addresses overheat conditions indicated by 'L:A', advising shutdown and installer contact.

Problem 4: Boiler not working, display shows L:E.

Deals with low system pressure issues indicated by 'L:E', recommending repressurising.

Problem 5: Boiler will not fire for central heating.

Problem 6: Boiler comes on for domestic hot water without a tap being opened.

Problem 7: Boiler fires occasionally for approx. 2 minutes - display shows t.

IDEAL he30 Specifications

General IconGeneral
Height700 mm
Output30 kW
Warranty2 years
Boiler typeCombi
MountingWall-mounted
Fuel TypeNatural Gas
ErP Water Heating EfficiencyA
TypeCombi Boiler
Efficiency89%

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