iDPRT SP900 - Troubleshooting; Printer Not Working; LED Indicator and Beeper; Troubles Occur During Printing

SP900 User Manual
26
6 TROUBLESHOOTING
Your printer is very reliable, but occasionally problems may occur. This chapter provides information
on some common problems you may encounter and how to solve them. If you encounter problems
that you can not resolve, contact your dealer for assistance.
6.1 Printer Not Working
6.2 LED Indicator and Beeper
6.3 Troubles Occur During Printing
Problem Description
Probable Reason
Solution
LED not light, printer not working
Printer no power
Connecting the power supply
Printer not on
Press power button turns the
printer on.
Circuit board broken
Contact with the dealer
Problem Description
Probable Reason
Solution
LED
Beeper
Power
Error
Lit
Lit
Beep, beep
Rear cover open error
Close the printer cover
Lit
Flashing
Beep beep
beep, beep
beep beep
Paper out error
Reload the roll paper
Lit
Flashing
Beep beep,
beeeep
Cutter error
Restart the printer.
If problem remains, please
contact your dealer
Flashing
Lights off
Silent
Print head thermistor
high temperature stop
The printer recovers
automatically when the
thermal head cools.
Lights off
Flashing
Beep,
beeeep
Print head thermistor
error due to abnormal
value detection
Print with specified voltage
Lights off
Flashing
Silent
Flash Memory write
error
Check the validity of your
configuration, reconfigure
when necessary
Problem Description
Probable Reason
Solution
Blurred printing or spot
Incorrect roll paper installation
Check if the roll paper is installed
Unqualified roll paper
Use recommended thermal roll paper
Dirty thermal head or print roller
Clean the thermal head or print roller
Low print density
Increase the print density level
Paper Jam
Paper strike
Open the printer cover, check the paper
path and remove jammed paper
Vertical print words missing
Dirty thermal head or print roller
Clean the thermal head or print roller
Thermal head damaged
Contact your dealer for assistance