IKEA LIVSLAGA - Problem Solving Guide; Contacting Customer Support

ENGLISH 10
Problem Possible cause Solution
The electric ignition does not
work
There is no electrical
supply
Checktheunitispluggedin
and the electrical supply is
switchedon.
The burner fails to ignite The gas tap could be
closed
Checkthatthegastapis
open
The gas ring burns unevenly Burnercrownmay
be occluded by food
residues
Cleantheburnercrown
according to cleaning
instructionstomakesurethat
theburnercrownisclearof
food residues.
What to do if ...
Before calling the After-Sales Service:
1. Check“Troubleshootingguide”toseeif
you can eliminate the problem yourself
2. Turnthehobonagaintocheckifcorrect
operation has been restored.
3. If the problem persists, contact the After-
sales Service.
Givethefollowinginformation:
• type of fault;
• hob model;
• service number (i.e. the number after the
wordSERVICEonthedataplateunder
thehobandonthewarrantycerticate);
• your full address;
• your telephone number.
If any repairs are required, contact an
authorised service centre, indicated in the
warranty.
Intheunlikelyeventthatanoperationor
repair is carried out by an unauthorised
technician,alwaysrequestcerticationof
theworkcarriedoutandinsistontheuseof
original spare parts.
Failuretocomplywiththeseinstructions
may compromise the safety and quality of
the product.