IKEA LIMITED GUARANTEE
How long is the IKEA guarantee valid?
This guarantee is valid for five (5) years from the original date of purchase of Your appliance at IKEA, unless the
appliance is named LAGAN or TILLREDA in which case two (2) years of guarantee apply. The original sales receipt is
required as proof of purchase. If service work is carried out under guarantee, this will not extend the guarantee
period for the appliance.
Who will execute the service?
IKEA “Service Provider” will provide the service through its own service operations or authorized service partner
network.
What does this guarantee cover?
The guarantee covers faults of the appliance which have been caused by faulty construction or material faults from
the date of purchase from IKEA. This guarantee applies to domestic use only. Some exceptions not guaranteed are
specified under the headline “What is not covered under this guarantee?” Within the guarantee period, the costs to
remedy the fault (e.g., repairs, parts, labour and travel) will be covered, provided that the appliance is accessible for
repair without special expenditure. On these conditions the local regulations are applicable. Replaced parts become
the property of IKEA.
What will IKEA do to correct the problem?
IKEA appointed Service Provider will examine the product and decide, at its sole discretion, if it is covered under this
guarantee. If considered covered, IKEA Service Provider or its authorized service partner through its own service
operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a
comparable product.
What is not covered under this guarantee?
• Normal wear and tear.
• Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect
installation or by connection to the wrong voltage, damage caused by chemical or electrochemical reaction, rust,
corrosion or water damage including but not limited to damage caused by excessive lime in the water supply,
damage caused by abnormal environmental conditions.
• Consumable parts including batteries and lamps.
• Non-functional and decorative parts which do not affect normal use of the appliance, including any scratches and
possible colour differences.
• Accidental damage caused by foreign objects or substances and cleaning or unblocking of filters, drainage
systems or soap drawers.
• Damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes,
seals, lamps and lamp covers, screens, knobs, casings and parts of casings. Unless such damages can be proved to
have been caused by production faults.
• Cases where no fault could be found during a technician’s visit.
• Repairs not carried out by our appointed service providers and/or an authorized service contractual partner or
where non-original parts have been used.
• Repairs caused by installation which is faulty or not according to specification.
• The use of the appliance in a non-domestic environment i.e. professional use.
• Transportation damages. If a customer transports the product to his home or another address, IKEA is not liable
for any damage that may occur during transport. However, if IKEA delivers the product to the customer’s delivery
address, then damage to the product that occurs during this delivery will be covered by IKEA.
• Cost for carrying out the initial installation of the IKEA appliance. However, if an IKEA appointed Service Provider
or its authorized service partner repairs or replaces the appliance under the terms of this guarantee, the appointed
Service Provider or its authorized service partner will reinstall the repaired appliance or install the replacement, if
necessary.
The dedicated AFTER SALES for IKEA appliances
Please don’t hesitate to contact IKEA appointed After Sales Service Provider to:
• make a service request under this guarantee;
• ask for clarifications on installation of the IKEA appliance in the dedicated IKEA kitchen furniture;
• ask for clarification on functions of IKEA appliances.
To ensure that we provide you with the best assistance, please read carefully the Assembly Instructions and/or the
User Manual before contacting us.
How to reach us if you need our service
In order to provide you a quicker service, we recommend to use the specific phone
numbers listed on this manual. Always refer to the numbers listed in the booklet of the specific appliance you need
an assistance for.
Please also always refer to the IKEA article number (8 digit code) placed on the rating plate of your appliance.
SAVE THE SALES RECEIPT!
It is your proof of purchase and required for the guarantee to apply. The sales receipt also reports the IKEA name
and article number (8 digit code) for each of the appliances you have purchased.
Do you need extra help?
For any additional questions not related to After Sales of your appliances please contact your nearest IKEA store call
centre. We recommend you read the appliancedocumentation carefully before contacting us.
Phone number:
(833) 337-4006
Opening hours:
Monday - Friday
8:30 am - 8:00 pm EST
How country law applies
The IKEA guarantee gives you specic legal rights, and you may also have other rights which vary from
state to state or jurisdiction to jurisdiction. However these conditions do not limit in any way consumer
rights described in the local legislation.
Area of validity
For appliances which are purchased in United States or Canada, or moved to one of the mentioned coun-
tries, the services will be provided in the framework of the guarantee conditions normal in the speci ed
country.
An obligation to carry out services in the framework of the guarantee exists only if the appliance complies
and is installed in accordance with:
- the technical specications of the country in which the guarantee claim is made;
- the Assembly Instructions and User Manual Safety Information.
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