Problem Reason Solution
The network operator
doesn’t provide this
service or you hasn’t
appliedthisservice
Pleasecontactandconsult
yournetworkoperatorfor
information of how to
applyandusethisservice
Can’t access
Internet
normally
when using
browser
Thesettingisnotcorrect
Please refer to specific
introductions of the
browser
SIMcardisdamaged
Please contact your
networkoperator
The SIM card isn‘t
installedproperly.
ChecktheSIMcard
SIM card
error
The metal surface of the
SIMcardisdirty
Cleanitwithcleancloth
TheTABLET isusedinbad
signal receiving area, for
example, near tall
building or in basement,
the radio waves can’t
reach these area
effectively
Please make or answer a
call in places with strong
signal
Poor
receiving
TheTABL ET is usedwhen
communication is busy
andlinesarecongest e d.
Try to avoid using TA BLET
when communication is
busy
Can’t switch
on
Batteryistoolow Chargethebattery
Can’t make a
call
Callbarringisactive Cancelcallbarring
SIMcardisinvalid
Please contact your
networkoperator
Beyondservicearea
Move to service area of
yournetworkoperator
Can’t connect
tonetwork
Weaksignal
Move to a place with
strongsignalandtryagain
The voltage is not within
rated range of the
charger
Use an allowed voltage
within the rated range of
thecharger
Nonstandard charger is
used.
Use a charger specially
designedfortheTABLET
Can’tcharge
Poorcontact
Checkwhethertheplug is
connectedproperly
Toxic and Hazardous Substances Declaration
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