imilab V1 - Frequently Asked Questions; Power and Cleaning Issues; Recharging and Connectivity Problems

When performing spot cleaning or after the
device is moved, the device will generate a new
room map. If the charging dock is too far away,
the device may not be able to automatically
return to the stand. Please place the device on
the stand manually.
There is a weird
noise while the
device is in
cleaning
Power off and restart the device
The roller brush, side brush or left/right wheel
may be entangled. Stop the device and clean it.
1) The dust box is full. Please empty the dust box.
2) The HEPA filter is blocked. Please clean it. 3) The
roller brush is entangled. Please clean the main
brush.
1) Wi-Fi signal is poor. Please ensure that the
device is within Wi-Fi coverage.
2) Wi-Fi connection error. Please reset the Wi-Fi
connection and download the latest app to try
again.
Please ensure that the device is not in do not
disturb mode. In this mode, the device will not
resume cleaning. The device will not resume
stand to recharge.
Question type Solution
The device
cannot be
powered on
The device
won’t start
cleaning
The device
cannot be
recharged
The device is
behaving
strangely
1) The battery is too low. Please charge the device
at the charging dock before use. 2) The ambient
temperature is too low (below 0℃) or too high
(above 50℃)
The device is too far away from the charging
stand. Please place the device near the charging
dock and try again.
The battery is too low. Please charge the device at
the charging dock before use.
There are too many obstacles around the charging
dock. Please place the charging dock in an open
area.
Cleaning
performance is
poor or there is
a dust trail
Unable to
connect to a
Wi-Fi network
The device
cannot return to
the charging
dock after spot
cleaning or
being moved
The device
cannot be
charged
The device did
not follow the
cleaning
schedule
The device is
always offline
The device
cannot be paired
with the phone
Please ensure that there is sufficient space
around the charging stand and that the
charging plates are clean.
Please confirm that the device is connected to a
network. The device cannot be synced and will
not perform any scheduled cleaning if it is not
connected.
Please ensure that the device is connected to a
network and is within the Wi-Fi coverage area.
Please ensure that the charging stand and the
device are within Wi-Fi coverage. Check that the
Wi-Fi signal is strong. Refer to the instruction
manual to reset the Wi-Fi connection and try
pairing again.
The device did
not resume
cleaning after
stopping for a
charge
Frequently asked questions
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