Ingenico DESK/5000 User Manual

One Blue Hill Plaza, 16
th
Floor, PO Box 1546
Pearl River, NY 10965
1-800-PC-AMERICA, 1-800-722-6374
(Voice) 845-920-0800 (Fax) 845-920-0880
1 | P a g e
Ingenico Desk/5000 EMV Certified
PINpad with Global Payments Canada
Cash Register Express now supports payment processing with EMV chip enabled cards through
the Ingenico Desk/5000 EMV PINpad device. This document provides step-by-step instructions
on installation and usage of the Desk/5000 with Cash Register Express.
Note: To use Global Payments EMV as a payment processor you must be using version 12.8001
or above.

Ingenico DESK/5000 Specifications

General

Processor	Cortex A5
Operating System	Telium Tetra
Security	PCI PTS 5.x certified
Type	Countertop Payment Terminal
Model	DESK/5000
Manufacturer	Ingenico
Power Supply	External power supply
Storage Temperature	-20°C to +70°C (-4°F to 158°F)
Connectivity	Ethernet
Card Readers	Magnetic stripe, EMV chip, Contactless
Keypad	Physical keypad
Operating Temperature	0°C to 50°C

Summary

Install Ingenico Desk/5000 Hardware for TCP/IP

Ingenico Desk/5000 Hardware Connections

Visual guide for connecting the Ingenico Desk/5000 device, power adapter, and Ethernet cable.

Configure Static IP Address on Ingenico Pin Pad

Configure Ethernet Communication for Ingenico Pin Pad

Configure Ingenico Pin Pad Receipt Printing

Configure CRE/RPE with Global Payments EMV

Enable On-Screen Signature for Ingenico Pin Pad

Configure Pinpad for Debit Cash Back Feature

Process a Credit Card Sale with Ingenico

Process EMV Credit Card Sale on Ingenico

Process Contactless Credit Card Sale on Ingenico

Manual Card Entry on Ingenico Pin Pad

Process a Debit Card Sale with Ingenico

Process Debit Card Sale with Cash Back on Ingenico

Process a Return with Ingenico Pin Pad

Process a Voided Sale with Ingenico Pin Pad

Perform Settlement and Batch Close on Ingenico