43 | P a g e
Performing a Void
In the event that you have to void a sale, the reference # of that sale must be entered in the pinpad. You can find the
APPR CODE and REF numbers on the receipt of the invoice. See below for more details.
1. After you’ve selected Void in CRE the
pinpad will prompt for the manager’s
password, enter the password and
press the green enter key.
2. The pinpad will display a list of results.
You can scroll through the list by using
the left and right arrows,
3. Using the receipt, verify the amount,
last four digits of the number,
authorization and reference number.
Select the green button. (On Screen or
on the keypad.
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