3 | P a g e
Important Notes – Please Read!
CRE must be on version 12.8001 or higher to use the Desk/5000
Each Desk/5000 device needs its own wired internet connection (unique IP address). It cannot use the same internet cable
connected to the PC. Prior to installation, make sure there are enough additional internet connections for each PAX device
you will be installing.
Each register running card transactions must have its own Desk/5000 device; Desk/5000 devices may not be shared among
registers.
Credit card settlements must be done in CRE on every station where a Desk/5000 device is connected and you must enter a
password on the pinpad to begin the settlement.
The Desk/5000 device must have settings pre-configured and installed by your payment processor prior to integration with
CRE.
Auto-settlement is NOT recommended if taking tips on the Desk/5000.
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