Welcome 3
Welcome
Welcome to the NetPay terminal guide, this document will take you through step
by step on how to set up your new terminal, processing your rst transactions and
troubleshooting your device.
Before setting up your terminal it is important to identify the model number and follow the
correct set up instructions (see sticker on underside of terminal).
The model numbers are as follows*:
iCT250
Colour Corded Terminal (Contactless)
iWL252
Colour Bluetooth Terminal (Contactless)
iWL251
Colour GPRS Terminal (Contactless)
Important Numbers
Keep these numbers to hand should you need to speak to the team.
If you want to query any orders, change aspects of your service or enable additional
services call our customer service team between 7.30am and 5.30pm Monday to Friday.
UK Customer Services - 0333 311 0200
Ireland Customer Services - 01 447 5299
If you need technical assistance setting up or using your service call our technical support
team 24 hours a day, 7 days a week.
UK Technical Support - 0843 455 5555
Ireland Technical Support - 01 686 9428
If you have chosen the card acquiring service and have issues with the banking element
of the service, perhaps a query with a specic transaction then call your acquiring bank
available 24 hours a day, 7 days a week.
UK Merchant Service Support - 0845 964 5055
Ireland Merchant Services Support - 1800 242 636
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