17
1.6 Cu. Ft. Over-the-Range Microwave
www.insigniaproducts.com
Troubleshooting
If you have a problem with your microwave, review the following chart for a possible solution. If the microwave still
does not work properly, contact the nearest authorized service center.
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
Microwave will
not start
The electrical cord is not plugged in. Plug in the electrical cord.
The door is open. Close the door and try again.
The wrong operation is set. Check the instructions and try again.
Arcing or
spark
ing in the
microwave
You are attempting to use incorrect
mat
erials in the microwave.
Use only microwave-safe materials.
You are attempting to use the microwave
when it’s empt
y.
Do not operate the microwave when it’s
empty.
Spilled food remains in the microwave. Clean the microwave with a wet towel.
Unevenly
c
ooked foods
You are attempting to use incorrect
materials in the microwave.
Use only microwave-safe materials.
The food is not defrosted completely.
Defrost the food completely before
att
empting to cook it.
The cooking time or power level is not
adequat
e to cook the food.
Use the correct cooking time and power
level.
The food is not turned or stirred. Turn or stir the food.
Overcooked
f
oods
The cooking time or power level is not
adequate to cook the food.
Use the correct cooking time and power
level.
Undercooked
f
oods
You are attempting to use incorrect
mat
erials in the microwave.
Use only microwave-safe materials.
The food is not defrosted completely.
Defrost the food completely before
att
empting to cook it.
The cooking time or power level is not
adequat
e to cook the food.
Use the correct cooking time and power
level.
The microwave ventilation ports are
blocked or r
estricted.
Make sure that the ventilation ports are
not blocked or restricted.
Improper
defr
osting
You are attempting to use incorrect
mat
erials in the microwave.
Use only microwave-safe materials.
The cooking time or power level is not
adequat
e to cook the food.
Use the correct cooking time and power
level.
The food is not turned or stirred. Turn or stir the food.
The vent fan
turns on b
y
itself
The fan automatically starts when heat
rises from range surface units or burners
and stays on until the temperature
decreases. This protects the microwave
from excessive temperatures.
Your microwave is operating normally. The
fan cannot be turned off manually during
this time.
Obtaining replacement parts
Call Insignia Customer Service at 1-877-467-4289.
Specifications
Model NS-OTR16SS9 / NS-OTR16WH9
Rated voltage 120V / 60 Hz
Rated input power 1650W
Rated output power 1000W
Microwave capacity 1.6 cu. ft.
Turntable diameter 12.4 in. (31.5 cm)
External dimensions (HxWxD) 16.9 x 29.9 x 17.6 in. (42.9 x 75.9 x 44.6 cm)
Internal dimensions (HxWxD) 10.2 x 21.1 x 14.6 in. (25.9 x 54.1 x 37.1 cm)
Charcoal filter dimensions (L × W) 5.65 × 3.7 in. (14.4 × 9.4 cm)
Certifications UL and CUL approved
Power cord length 39.8 in. (101 cm)
Net weight 52.5 lbs. (23.8 kg)
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