instantpot.com | 33
Troubleshooting
Problem Possible reason Try this
Black smoke is coming
from the air fryer lid.
Cancel the Smart Program, unplug the cooker and allow it to
cool to room temperature.
Using an oil with a low smoke point.
Choose a neutral oil with a high smoke point,
such as Canola, Avocado, Soybean, Safower,
or Rice Bran.
Food residue on the bottom of the
inner pot or around the element on
the air fryer lid.
Remove all accessories from the inner pot
and clean the inner pot, air fryer lid, and all
accessories thoroughly.
Appliance malfunction. Contact Customer Care.
Error code appears on the
display and the cooker
beeps continuously.
C1
C2
C6
C6H
C6L
Faulty sensor. Contact Customer Care.
C5
Temperature is too high
because the inner pot is not
in the cooker base.
Press Cancel and wait for heating element to
cool; make sure there are no foreign objects
in cooker base; insert or reposition inner pot
in cooker base and re-enter commands.
Temperature is too high.
Check for scorching on bottom of inner pot.
Add thin, water-based liquid to the inner pot
according to its size.
C7
Heat element has failed. Contact Customer Care.
Not enough liquid.
Add thin, water-based liquid to the inner pot
according to its size
Quick release button is in the
Vent position.
Flick quick release button to make sure it is in
the Seal position.
Lid
Lid is not in the correct
position for the selected
program.
Open and close the lid.
Do not use a lid when using Sauté.
Food
burn
High temperature detected
at bottom of inner pot;
cooker automatically
reduces the temperature to
avoid overheating.
Starch deposits at the bottom of the inner
pot may have blocked heat dissipation.
Turn the cooker off, release pressure
according to the recipe, and inspect the
bottom of the inner pot.
PrSE
Pressure has accumulated
during a non-pressure
cooking program.
Press quick release button down until it clicks
into Vent position.
Any other servicing must be performed by an authorized representative.