If you experience any problems with the cooker, need technical assistance
or product return information, please contact the Instant Pot support team
using the methods below:
• Create a support ticket: www.InstantPot.com/support/
• Email: support@instantpot.com
• Call 1-800-828-7280 ext 2 for the customer care team.
You can also find tips, videos and FAQs on www.InstantPot.com/faq/
The issues in the following tables do not always indicate a faulty cooker.
Please examine the cooker carefully before contacting the support team.
Difficulty with closing the lid
Problem Possible reason
Sealing ring not installed
properly
Position the sealing ring
Solution
Float valve in the popped-up
position
Slightly press the float valve
downward
Difficulty with opening the lid
Pressure inside the cooker
Position the steam release
handle to the venting
position to release the
internal pressure. Open the
lid after the pressure is
completely released
Float valve stuck at the
popped-up position
Ensure steam is completely
released by turning steam
release handle to Venting
position, Press the float valve
lightly with a long utensil.
Open the lid cautiously and
clean the float valve and lid
before the next use.
Steam leaks from the side
of the lid
No sealing ring
Install the sealing ring
Sealing ring damaged
Replace the sealing ring
Food debris attached to the
sealing ring
Clean the sealing ring
Lid not closed properly
Open then close the lid
again
Troubleshooting
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