instantpot.co.uk | 41
Troubleshooting
Problem Possible reason Try this
The display remains blank
after connecting the
power lead.
Bad power connection or no power.
Inspect power lead for damage. If damage
is noticed, contact Customer Care.
Check socket to make sure it is powered.
Cooker’s electrical fuse has blown. Contact Customer Care.
Error code appears
on the display and the
multicooker beeps
continuously.
C1
C2
C6
C6H
C6L
Faulty sensor. Contact Customer Care.
C5
Temperature is too high
because the inner pot has
not been placed in the
multicooker base.
Press Cancel and wait for heating element to
cool; make sure there are no foreign objects in
multicooker base; insert or reposition inner pot
in multicooker base and re-enter commands.
Temperature is too high.
Check for scorching on bottom of inner pot.
Add thin, water-based liquid to the inner pot
according to its size.
3 L: 250 mL
5.7 L: 375 mL
8 L: 500 mL
C7 or
NoPr
Heat element has failed. Contact Customer Care.
Not enough liquid.
Add thin, water-based liquid to the inner pot
according to its size.
3 L: 250 mL
5.7 L: 375 mL
8 L: 500 mL
Steam release handle is in
the Venting position.
Turn the steam release handle to the
Sealing position.
Lid
Lid is not in the correct
position for the selected
programme.
Open and close the lid.
Do not use a lid when using Sauté.
Error code appears
on the display and the
multicooker beeps
continuously.
Food
burn
High temperature detected
at bottom of inner pot;
multicooker automatically
reduces the temperature
to avoid overheating.
Starch deposits at the bottom of the inner
pot may have blocked heat dissipation.
Turn the multicooker off, release pressure
according to the recipe, and inspect the
bottom of the inner pot.
PrSE
Pressure has accumulated
during a non-pressure
cooking programme.
Turn the steam release handle to the
Venting position.
Any other servicing must be performed by an authorised representative.
Duo-UK-ENG-Full_Manual-2021-03-03.indd 41Duo-UK-ENG-Full_Manual-2021-03-03.indd 41 3/3/21 3:33 PM3/3/21 3:33 PM
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