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Troubleshooting: Intel(R) PRO/Wireless
2200BG User's Guide
Troubleshooting
● LAN Utility Conflict Message
● Using a Profile with an incorrect WEP Encryption Key
● Problems with installation
● Before calling Customer Support
● Users are dropped from the wireless network
● Range decreases as data rate increases
● Signal doesn't pass through a short or thin wall
● Signal strength drops when a cell phone is used in area
● Range is shorter than it should be
● Interference from fluorescent lights
● When too much range is undesirable
● Help Prevent access to wireless networks from outside the building
● Problems with network connectivity
● Checking Adapter Statistics
LAN Utility Conflict Message
Message dialog "Another wireless LAN utility is communicating with the Intel(R)
PRO/Wireless LAN adapter. To avoid conflicts, Intel(R) PROSet has temporarily disabled
its Profile Management features" is displayed. Refer to Enabling Intel(R) PROSet to
manage Your Wireless Connections for information.
Using a Profile with an incorrect WEP Encryption Key
When connected to an access point using a profile with an incorrect WEP key encryption,
the task tray icon and the General page will both indicate good signal strength and that
you are associated with the AP. However, when you attempt to send data to the AP
using this profile, because of the incorrect WEP key encryption, authentication cannot be
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