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PLACING CALLS ON
HOLD
There are two ways to place outside calls on hold:
system hold
and individual hold. While on hold, callers hear music, if
available. The automatic recall timers limit the amount of time
a call can remain on hold.
SYSTEM HOLD
System
hold is available to both Standard and Executive Keyset
users. The keyset user who put the call on hold sees a double-
flashing line key; other keyset users see a medium-flashing line
key. Any keyset user can access a call placed on system hold.
To place a call on system hold:
While on an outside call, press
the SYS HOLD key. You hear intercom dial tone and see a double-
flashing line key.
To access a call on system hold: Lift the handset and press the
double-flashing or medium-flashing line key.
INDIVIDUAL BOLD (EXECUTIVE KEYSET
ONLY)
Individual hold is available to
Executive
Keyset users only. It
differs from system hold in that calls placed on individual hold
are accessible only from the keyset where the call was placed on
hold.
Other keysets show a steadily lit line key, which indi-
cates a busy C.O. line that cannot
be
accessed.
To place a call on individual hold: While on an outside call,
press the HOLD key. You hear intercom dial tone and the line key
double flashes.
To return to the call on individual hold:
Lift the handset and
press the double-flashing line key.
AUTOMATIC RECALL TIHERS
Three timers ensure that calls placed on system hold or individ-
ual hold are not forgotten.
They are the hold recall timer, the
attendant recall timer,
and the attendant's abandoned call timer.
If an outside call remains on system or individual hold until the
hold recall timer expires, it recalls the keyset. If a hold
recall is not answered before the attendant recall timer expires,
the call then recalls the attendant and rings for up to 10 min-
utes
before the call is dropped.
Attendant recalls continue to signal the attendant's station when
the system is placed in night ring mode. During a recall, the
party on hold continues to hear music, if available, and does not
hear the call ringing.
GLX Owner's Guide (Issue 1, 11/85)
Page 25
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