Chapter 3 — Upgrade and Troubleshoot the IP30
32 IP30 Handheld RFID Reader User’s Guide
Contact Customer Support
If you cannot find the answer to your problem in the
“Troubleshooting” section, you may need to contact customer
support.
To search our knowledge base for a solution or to log in to the
Technical Support portal and report a problem, go to
www.hsmcontactsupport.com. Before calling Technical Support, be
sure you can answer the following questions:
• What were you doing when the error occurred?
• What error message did you see?
• Can you reproduce the problem?
• What is the IP30 serial number?
• What versions of the IP30 and RFID software are you using? For
help viewing software versions, refer to your mobile computer
user’s manual.
For our latest contact information, see www.honeywellaidc.com/
locations.
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