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Troubleshooting
This table lists common scanner problems and their solutions.
Symptom Solution
System is
“jammed” and
scanner will not
operate.
The scanner could not process the
information. Turn off the power to the
terminal and then turn it on. The scanner
will retain its configuration.
Scanner cannot read
certain bar codes.
The scanner was not set up to read this type of
bar code, or the bar code is damaged, covered
up, or poor quality.
Scan another bar code on a similar item. If it
scans, clean the bar code giving you trouble.
If you are still unable to scan, make sure the
bar code you are scanning is enabled. For
help, see the Sabre 1551C Decoding Laser
Scanner User’s Manual, Part No. 066104, to
enable bar codes.
Scanner does not
read bar codes
quickly and
sometimes requires
multiple scans.
Clean the window with a cotton cloth
moistened with an ammonia or water solution.
Dry with a soft cotton cloth or allow to air
dry.
Make sure the bar code is free of dirt and
grime. Then scan at a slight angle or pitch to
the bar code. For help, see “Operating the
Sabre 1551C Laser Scanner” earlier in this
guide.
Try adjusting the scanning distance.
Disable all bar code symbologies except for
the bar code being scanned.
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