Inventis PICCOLO - APPENDIX B Troubleshooting; No Signal from Transducer; Patient Response Button Issues; Connection Establishment Problems

25
APPENDIX B
Troubleshooting
Problem
Possible cause
Solution
No signal from a
transducer
Transducer not
connected to the
correct output
Connect the transducer to the
correct output
Transducer
damaged
Contact your dealer or service
provider
No signal from
patient response
button when
pressed
Wrong connection
Connect the patient response
button to the correct socket
Patient response
button damaged
Contact your dealer or service
provider
Connection
between PC and
audiometer
cannot be
established
Problems with USB
connection
Check the USB connection
between instrument and
computer
USB cable
damaged
Change the USB cable (standard
USB A/B cable)
Connection
between iPad and
audiometer
cannot be
established
Wrong Serial
Number
Check the serial number in the
Maestro app settings
iPad version not
compatible with the
audiometer
Substitute the iPad (it must be
the version 3 or successive)