|Maintenance
| Troubleshooting
Maintenance Tips
- Clean the air lter every two weeks to prevent
inferior fan operation due to dust.
- The water collection tray must be drained
immediately in the event that the error P1 appears
on the digital control panel, and also before
storage to prevent the possibility of mold growth.
- In households with animals, you will have to
periodically wipe down the grill to prevent blocked
airow due to animal hair.
Clean the Unit
Use a damp lint- free cloth to clean the unit
enclosure. Dry with a clean and lint free cloth cloth.
Store the unit when not in use
- Drain the unit's water collection tray as per the
instructions in the following section.
- Operate the device on FAN mode for 12 hours in
a warm room to dry and prevent the possibility of
mold growth.
- Power o the unit and unplug.
- Clean the air lter as per the instructions in the
previous section. Reinstall the clean and dry lter
before storing.
- Batteries from the remote control should be
removed.
- Store in a cool, shady area. Any exposure directly
to sunlight or in extreme heat situations may
minimize the lifespan of this device.
NOTE: The main chassis and front of the unit
may be cleaned with by using a lint- free cloth and
soapy water (using a mild detergent) Dry with a
clean cloth. The use of harsh cleansers, or the
waxing and polishing of the unit is strongly not
advised. When cleaning the digital control panel
be certain the cloth is dry as any water around the
controls may cause damage to the unit.
Problem Possible Cause Troubleshooting
Unit does not turn on
when pressing ON/OFF
button
P1 Error Code The Water Collection Tray is full.
Turn o the unit, drain the water
from the Water Collection Tray and
restart the unit.
In COOL mode: room
temperature is lower than the
set temperature
Reset the temperature
Unit does not cool well
The air lter is blocked with dust
or debris
Turn o the unit and clean the lter
according to instructions
Exhaust pipe is not connected
or is blocked
Turn o the unit, disconnect the
hose, check for blockage and
reconnect the hose
The unit is low on refrigerant Call a service technician to inspect
the unit and top o refrigerant
Temperature setting is too high Lower the set temperature
The windows and doors in the
room are open
Conrm all windows and exits are
shut
The room area is too large Double- check the cooling area
There are heat sources inside
the room
Remove the heat sources if
possible
The unit is noisy and
vibrates too much
The ground is not level Place the unit on a at, level surface
The air lter is blocked with dust
or debris
Turn o the unit and clean the lter
according to instructions
The unit makes a gurgling
sound
This sound is caused by the ow
of refrigerant inside the unit
This is normal
Please refer to the below prior to contacting customer support.
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