iSinwheel X3 - Question & Answer

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E-mail Service: support@isinwheel.com
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Question & Answer
Contact us if you experience issues relating to riding, maintenance and safety,
or errors/faults with your isinwheel X3 or X3 Pro electric scooter.
E1 Throttle failure Replace the throttle.
Replace the dashboard and brake.E2 Brake failure
E3 High current protection / motor
high temperature warning
Shut down and stop riding, turn it on again after
5 minutes. If the code still exists, the controller
and motor need replacing.
Replace the motor, accelerator, and controller.
Replace the dashboard and controller.
E4 Hall failure
E5 Communication failure
1. What if the E-Scooter arrived with missing accessories or broken parts?
A: Please take a photo and send to isinwheel support team by sending email:
support@isinwheel.com. We will reply you soon and send correct accessory
or part replacement.
2. Is the tire replaceable and how to replace the tire?
A: Yes, the tire is replaceable. Please contact isinwheel support team for more information
or search the video “How to replace the offroad tire” in YouTube instead.
3. What if the rear disc brake of the scooter doesn't work well?
A: You may please contact us for instructions of brake adjusting, or search "How to adjust
rear brake of scooter" in YouTube for tutorial video as well.
4. What should I do when I hear an unusual noise coming from the rear wheel?
A: It usually means your disc brake tilts to cause friction noise. Please see Disc Brake
Adjustment page. If you still have problem, please contact us for help.
5. Why does the screen display an error code?
A: If you see any error code below, please contact isinwheel support team to remove the
error code.
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