iTrue X3 - General Troubleshooting

42
General Troubleshooting
Question
Reason
Solution
The captured image
is not stored
1 MicroSD card might be
full or maulfunction.
2 Image is not saved before
the power outage.
Reformat the card or
replace a new MicroSD
Make
sure to stop recording
before shutting down.
All buttons are invalid
1
Procedural error or faulty
Operation
2 MicroSD Card might be
error or faulty
Press RESET button to restart
the DVR.
Change a new Sd card or
reformat the card
Device cannot be turn on
Device might be low in
battery.
Charge the Battery.
Screen Auto power-off
1 Screen Saver function is
enabled.
2 Low Battery.
1 Press on UP button disable
the screen saver mode.
2 Charge the battery
Unable to record videos
1 Memory card might be full.
2 If loop recording has been
enabled, memory card
might be corrupted.
1 Check your memory card’s
space. Delete files if
required.
2 Reformat your Memory
card , if issue still
persists, replace a new
memory Card
Auto stop recording in
video mode
Use a compatible SDHC
microSD card for HD video
recording.
Get a microSD card that has
minimum 8GB Class 10
speed.
Encounter “file
error” when trying to
playback pictures
or videos
MicroSD card might be
corrupted. There bad sectors in
the card.
Reformat the memory card.