Basic Warranty Statement
This product is warranted to the original purchaser ONLY, to be free from defects in materials and
workmanship under normal use, for ninety (90) DAYS (parts and labor) and one (1) YEAR (parts
only) from the date of original purchase. We agree under the warranty period to replace product if
it is determined to be defective at 'No Charge" This limited warranty does not cover any loss or
damages that occur as result of:
Cosmetic damage.
Shipping or improper installation or maintenance.
Misuse.
Neglect.
Any cause other than ordinary commercial or industrial
application.
Adjustment by non-authorized source or any of the
Product’s firmware or hardware that you or any third party have modified or altered
Improper environment
Excessive or inadequate heating or air conditioning or electrical power failures, surges,
connection to improper voltage supply or settings or other irregularities
Accidents, or acts of God
In the United States and Canada contact Customer Service at www.iviewus.com.
Please note that in order to have your merchandise repaired and replaced by warranty, you
must contact our customer service representatives by phone or email, and get RMA number.
To obtain factory service, the original purchaser MUST present the following:
1. A sales receipt/proof of purchase indicating date of purchase
2. Your name, place of purchase, address, unit model and description of problem.
3. Send the unit pre-paid to the address below in the original packaging or reasonable substitute to
prevent damage. No return will be shipped back to a PO BOX.
4. All of the accessories that came with the product package must be sent along with the main unit
5. Please include your check or money order in the amount of $30.00 to cover handling and return
shipping charges we will not be responsible for delays or unprocessed claims resulting from
purchaser's failure to provide any or all of the necessary information
6. There is Additional Shipping Charge for areas outside of United States. For shipping charge please
consult with our customer service.
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