As the owner of the RV, you are responsible for regular and proper maintenance
performed in accordance with this manual and the OEM manuals. Regular and proper
maintenance will help prevent conditions arising from neglect that are not covered by
warranty. It is your responsibility and obligation to return your RV to your dealer for
warranty service repair.
UPDATE YOUR CONTACT INFORMATION
Please notify Jayco Customer Service as soon as possible of a change of address by writing
or calling us. For notification of a change of ownership, please fill out the appropriate
form located in this manual and mail it to Jayco Customer Service along with
documentation showing proof of ownership. Please include your current vehicle mileage
(motorized only).
DEALER RESPONSIBILITY
At the time of sale of the new RV, your Jayco dealer is expected to:
Deliver your RV in the best condition possible. Your RV must pass the
dealer’s pre-delivery inspection (PDI), including all systems tests.
Provide orientation of the RV, its systems, components and operation.
Request that you read all warranty information and explain any provision not clearly
understood.
Ensure you receive the Warranty Packet. Your dealer can assist you in completing the
OEM warranty cards or registrations, and locate any required component model or
serial numbers.
Complete and return the “Warranty Registration and Customer Delivery Form” to
Jayco within 10 days of delivery to activate the applicable warranty coverage.
The Limited Warranty is activated only after Jayco receives a signed and dated
“Warranty Registration and Customer Delivery Form” from your dealer.
SUGGESTIONS FOR OBTAINING SERVICE
To help ensure your dealer provides the level of service you expect, here are some
suggestions we would like to make:
Contact your dealer at once… Do not wait until you are ready to use your RV. Your
dealer may not be able to service it immediately and/or the repair may require parts be
ordered. The dealer’s service department is busiest on Mondays, Fridays and before the
holidays.
Prepare for the appointment… If you are having warranty work performed, be sure to
have the right papers with you. Take your warranty folder and have your vehicle
information available. All work to be performed may not be covered by the warranty.
Discuss additional charges with the service personnel.
Prepare a list… Provide your dealer with a written list of specific repairs needed. It is
important that you provide any vehicle repair history to the dealer’s service personnel.
Keep a maintenance log of your vehicle’s service history. This can often provide a clue to
the current issue.
Be reasonable with your requests… If you leave a list with several items and you need
your vehicle returned back by a specific time, discuss the situation with the dealer’s
service personnel and list your items in order of priority. This may include making a
second appointment for work not completed or parts that the dealer may need to order.
1-4
To Next Page
Loading...
Need help?
General
