Trouble shooting
After installation the touch pad does not work
Batteries are dead
Batteries are not installed properly
Plug not engaged properly
Dead Bolt not engaging into Door Frame
Obstruction in Door Frame
Code not working
Remove Batteries for 10 seconds then Program New Code
Inside Paddle not Opening Latch
Inside screws are not secured to the Housing.
Buttons light but the Dead Bolt does not activate
Replace the batteries
If the problem is not found on this list, please refer to the manufacturer’s operators manual.
Battery Installation:
The entry system uses 4 AA batteries for operation. We do not recommend zinc carbon
batteries for this application
Fresh batteries should be installed as necessary. Battery Life is highly dependent upon
battery quality, usage, and environment (temperature). Remove batteries if the lock will
not be used for extended periods of time.
The following steps are shown on the enclosed Battery Installation schematic.
1. Remove (2) 4x40 screws from Battery Compartment Lid. These screws are very
small so please take care in removal and installation.
2. Install the AA batteries in accordance with the orientation symbols shown in the
Battery Compartment. The batteries will fit tightly.
3. Install Battery Compartment Lid by aligning the (3) tabs on the lid with the (3)
slots on the Inside Plate Assembly. These tabs act as a hinge for closing the
Battery Compartment Lid.
4. Install the (2) 4x40 screws back to attach the Battery Compartment Lid to the
Inside Plate Assembly.
4-7
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