CLASS C MOTOR HOMES SECTION 1 – WARRANTY & SERVICE
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e. Inspect the completed repair work thoroughly. If you are not satisfied,
communicate that immediately to the RV repair facility management.
Make sure you are satisfied with the repair before you pay or leave the
premises.
f. For reimbursement, either you or the RV repair facility must send a copy
of your itemized repair bill and all requested return parts by UPS (regular
ground, freight pre-paid) within 60 days of the completed repair date.
To expedite processing your warranty claim, include your name, address, phone
number, RV 17-digit VIN and authorization number. If returning parts, include a
copy of your return freight bill.
Obtaining weekend or after business hours repair assistance
If an authorized Jayco dealer is not located nearby, contact your selling dealer for
assistance. If your dealer is closed, check with the campground staff or telephone
yellow pages for an RV repair facility. Have the item repaired and contact Jayco
Customer Service immediately the following business day.
Failure to contact Jayco Customer Service, unauthorized or improper warranty
repairs, or failure to return requested original parts may result in loss of
reimbursements and/or loss of warranty.
OBTAINING SERVICE FOR SEPARATELY WARRANTED ITEMS
Your selling dealer is responsible for servicing your RV before delivery, and has
an interest in your continued satisfaction. We recommend your dealer perform all
inspection, warranty and maintenance services. Some dealers may be authorized
service centers for those OEMs whose products are warranted separately and
excluded from the Motorized Limited Warranty.
OBTAINING SERVICE AT JAYCO
Should your RV be in need of service, and your dealer recommend that the repairs
be made at the Jayco Factory Service Center, your RV may be returned to us with
the following guidelines*:
You or your dealer must make a confirmed appointment a minimum of 60
days prior to dropping off your RV at the Jayco Factory Service Center.
The holding tanks must be emptied and rinsed. We have a dumping station
available for customer use.
The propane system and all electrical systems must be shut down and turned
off. We are not responsible for discharged batteries or propane tanks.
During the appropriate season, please ensure your RV is winterized.
Unless prior approval has been obtained from the Jayco Factory Service
Center, all personal items must be removed from the area where you are
requesting service repair and the refrigerator emptied. We are not responsible
for loss of food items.
You are responsible for all transportation costs. You may need to arrange for
alternative accommodations for some types of repairs. Please be prepared
accordingly.
*Jayco Customer Service occasionally utilizes local independent repair facilities.
Your RV may be referred to or repaired by one of these local repair facilities.
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