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Obtaining Service At Our Customer Service Facility
Should your recreation vehicle be in need of service, and your dealer recommends that the
repairs be made at our Customer Service facility, your recreation vehicle may be returned to
us with the following guidelines*:
You or your dealer must make a conrmed appointment 60 days prior to dropping
o the recreation vehicle at our Customer Service facility.
The holding tanks must be emptied and rinsed. We have a dumping station avail-
able for customer use.
The propane system (if so equipped) and all electrical systems must be shut down
and turned o. We are not responsible for discharged batteries or propane tanks.
During the appropriate season, please ensure the RV has been winterized.
Unless prior approval has been obtained from our Customer Service facility, all
personal items must be removed from the area where you are requesting service
repair and the refrigerator emptied. We are not responsible for loss of food items.
All transportation costs are the responsibility of the owner. You may need to
arrange for alternative accommodations for some types of repairs. Please be pre-
pared accordingly.
*Our Customer Service facility occasionally utilizes local independent repair facilities.
Your vehicle may be referred to or repaired by one of these local repair facilities.
Do not wait until you are ready to use your RV. Your dealer may not be able to service it im-
mediately and/or the repair may require parts be ordered. The dealer’s service department is
busiest on Mondays, Fridays and before holidays.
If you are having warranty work performed, be sure to have the right papers with you. Take
your warranty folder and have your vehicle information available. All work to be performed
may not be covered by the warranty. Discuss additional charges with the service personnel.
Provide your dealer with a written list of specic repairs needed. It is important that you
provide any vehicle repair history to the dealer’s service personnel. Keep a maintenance log
of your vehicle’s service history. This can often provide a clue to the current issue.
If you leave a list with several items and you need your vehicle returned back by a specic
time, discuss the situation with the dealer’s service personnel and list your items in order of
priority. This may include making a second appointment for work not completed or parts
that the dealer may need to order.
Please don’t be oended if you are told you cannot watch the work being done. Some insur-
ance requirements forbid admission of customers to the service area.
Check out the service or repair job when you pick up your vehicle. Notify the dealer’s
service personnel immediately of any dissatisfaction. If you cannot return the vehicle imme-
diately for repair, make an appointment as soon as possible. Be aware that all service shops
require notication of any issues with their repairs within a specied time limit. Make sure
you are familiar with their repair policies.
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