Limited warranty
Residential Split AC and HP Communicating Variable
Capacity Systems
Warranty terms: Johnson Controls Ducted Systems (hereinafter “Company”) warrants this product to be free from
defects in factory workmanship and material under normal use and service and will at its option, repair or replace
defective parts without charge, subject to the exclusions below and according to the terms outlined in this warranty.
Company reserves the right, at its sole discretion, to provide an equivalent complete replacement unit in place of repair
parts. Alternatively, Company may at its option, offer a replacement price allowance to be applied toward the purchase
of a new unit offered by Company. The exact allowance amount will be determined at the discretion of Company, based
upon availability, age of existing equipment and current market conditions, but excluding items as ductwork, wiring,
piping, and installation costs. The warranty period for obtaining repaired or replacement parts, or an allowance shall not
extend beyond the original warranty period as stated below. In addition, if a replacement unit is provided by Company,
the warranty period for the complete replacement unit is limited to the remainder of the original warranty period.
This warranty covers only equipment described by the Product Model Number and Unit Serial Number on the equipment
or listed on the Warranty Registration Card, and applies only to products installed in the United States, Canada, or Puerto
Rico. Company shall have no responsibility for installation, service, shipping, handling or other costs or charges, except
as otherwise provided in this warranty. Tampering, altering, defacing, or removing the product serial number will serve
to void this warranty. This warranty extends only to the original consumer purchaser and is nontransferable.
For this warranty to apply, the product must be installed according to Company recommendations and specifications,
and in accordance with all local, state, and national codes; and the product or residence must not be removed from
its place of original installation. This warranty does not apply to any unit sold over the Internet, by telephone or other
electronic means unless the dealer that buys or sells a unit over the Internet, by telephone or other electronic means
also installs the unit. In the absence of a recorded Warranty Registration Card, the warranty period will begin upon
product shipment from Company. If you are unaware of the effective warranty date, contact Company at 1-877-874-7378
or visit www.upgproductregistration.com.
For product registration: For your benefit and protection, register your product with Company promptly after
installation. This will initiate the warranty period and allow us to contact you, should it become necessary. You can
register your product online at www.upgproductregistration.com. or by returning the Warranty Registration Card on the
back page of this packet.
Product Model Number: ___________________________________________________________
Unit Serial Number: ___________________________________________________________
Installation Date: ___________________________________________________________
Installing Dealer: ___________________________________________________________
For warranty service or repair: Notify your Installing Dealer or a Participating Dealer, preferably in writing, as soon as
possible after discovery of the problem. Be sure to include the Product Model Number, Unit Serial Number, Installation
Date, and a description of the problem. You may find the Installing Dealer's name on this page or on the equipment, and
you can locate Participating Dealers online at www.simplygettingthejobdone.com.
If a Dealer response is not received within a reasonable amount of time, notify Company at: Johnson Controls Ducted
Systems, Consumer Relations, 5005 York Drive, Norman, OK 73069 or by telephone at 1-877-874-7378. All warranty service
or repair will be performed during regular business hours, Monday through Friday 9:00 AM - 5:00 PM. Service requests
sent to Company without prior Dealer contact will be referred back to a Participating Dealer. Because this process takes
time, it is in the best interest of the Consumer to contact a Participating Dealer directly.
Warranty period: The warranty period in years, depending on the part, is as shown in the chart below.
Condensing units Compressor Parts
R-407C Models: GAW14L 5 years 5 years†
R-410A Models: RAC13L, RAC14L,
RAW14L, REP14L, RHP14L, RHP16L
5 years 5 years†
R-410A Models: YCD, TC3B, YCE, TC4B,
YCG, CC7B, TC7B, YCS, TW4B, YFD,
TF3B, YFE, TF4B, YFK, CC17, TC17,
TCD*, TCG*, TCHD*, TCHE*, YEE, TE4B,
YHE, TH4B, YHG, CH6B, TH6B, YHM,
CH16, TH16, THE*, HMH7
5 years or 10 years†† 5 years or 10 years†
R-454B Models: HH8 5 years or 10 years†† 5 years or 10 years†
R-410A Models: YXT, AC19B, HC19B,
YZT, AL19B, HL19B
10 years or Lifetime† 5 years or 10 years†
User's Information Manual: HH8 Series - 18 SEER2 Horizontal Discharge Variable Speed Heat Pump6
Johnson Controls Ducted Systems
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