JPL Agora - Conditions of Warranty

JPL Agora 15
Conditions of Warranty
1. JPL Telecom Limited, Head Oice: Units 1 & 2, Church Close Business Park, Church Close, Todber,
Sturminster Newton, Dorset DT10 1JH, England, grants 3 year limited manufacturer’s warranty* from
the date of purchase, as the manufacturer of this product.
2. For you, as a consumer, this means: We guarantee that our devices are error-free when supplied. If a
manufacturing error is identied within 36 months* of the delivery date we will repair or replace the device
free of charge without you, as the consumer, having to provide the usual legally required proof that this fault
was present when you received the device. We either use new parts or parts in mint condition for the repair or
replacement delivery. Any parts removed from the device become our property and can be destroyed by us.
3. In addition to this warranty, you have the unlimited legal right to claim against the supplier on the basis
of the terms of the warranty for defects on the basis of the purchase contract. However, in contrast to
our Manufacturer’s Warranty, the legal warranty for defects only applies to the device’s state when sold.
4. You can only claim against this warranty if you return the faulty device to JPL Telecom Limited or our
local general importer or distributor, outside England, at your own cost, with a valid proof of purchase
(invoice or till receipt). When you return it to us, please provide a detailed description of the fault that
has occurred, and also tell us your telephone number, in case we need to contact you. To prevent
shipping damage, provide suitable transport packaging (e.g. original packaging with a secondary
shipping box).
5. The Manufacturer’s Warranty excludes damage caused by mishandling, operating errors, misuse,
external inuences, lightning strikes/power surges, modications to the product and extensions.
Shipping damage, consequential damage, and costs arising from down times and travel times are also
excluded.
6. Do not open the camera housing as doing so will void the warranty. The warranty is cancelled if repairs
are carried out by unauthorised agents.
*3 years limited warranty (2 years standard repair or replacement warranty plus a 3rd year cover on the
camera only)