Juniper MX5 Hardware Guide

Chapter 5 Troubleshooting Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Troubleshooting the MX5, MX10, MX40, and MX80 . . . . . . . . . . . . . . . . . . . . . . . 127
Troubleshooting Resources for MX5, MX10, MX40, and MX80 Routers . . . . 127
Command-Line Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Chassis and Interface Alarm Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Front Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Component LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Troubleshooting the MX5, MX10, MX40, and MX80 Fan Tray . . . . . . . . . . . . 129
Troubleshooting the MX5, MX10, MX40, and MX80 MICs . . . . . . . . . . . . . . . 130
Troubleshooting the MX5, MX10, MX40, and MX80 Power Supplies . . . . . . 130
Chapter 6 Contacting Customer Support and Returning the Chassis or
Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Contacting Customer Support and Returning the Chassis or Components . . . . . 133
Returning a Hardware Component to Juniper Networks, Inc. . . . . . . . . . . . . 133
Displaying MX5, MX10, MX40, and MX80 Components and Serial
Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
MX5, MX10, MX40, and MX80 Chassis Serial Number Label . . . . . . . . . . . . 135
MX5, MX10, MX40, and MX80 Fan Tray Serial Number Label . . . . . . . . . . . . 135
MX5, MX10, MX40, and MX80 MIC Serial Number Label . . . . . . . . . . . . . . . 136
MX5, MX10, MX40, and MX80 Power Supply Serial Number Label . . . . . . . 137
Contacting Customer Support to Obtain Return Material Authorization . . . 138
Guidelines for Packing Hardware Components for Shipment . . . . . . . . . . . . 138
Packing MX5, MX10, MX40, and MX80 Routers for Shipment . . . . . . . . . . . 139
Chapter 7 Safety and Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Definition of Safety Warning Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
General Safety Guidelines for Juniper Networks Devices . . . . . . . . . . . . . . . . . . . 143
General Safety Warnings for Juniper Networks Devices . . . . . . . . . . . . . . . . . . . . 144
Qualified Personnel Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Restricted-Access Area Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Preventing Electrostatic Discharge Damage to an MX5, MX10, MX40, and MX80
Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Fire Safety Requirements for Juniper Networks Devices . . . . . . . . . . . . . . . . . . . . 147
General Fire Safety Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Fire Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Fire Suppression Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
MX5, MX10, MX40 and MX80 Chassis Lifting Guidelines . . . . . . . . . . . . . . . . . . . 149
Installation Safety Warnings for Juniper Networks Devices . . . . . . . . . . . . . . . . . 149
Intrabuilding Ports Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Installation Instructions Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Rack-Mounting Requirements and Warnings . . . . . . . . . . . . . . . . . . . . . . . . 150
Ramp Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
General Laser Safety Guidelines for Juniper Networks Devices . . . . . . . . . . . . . . 154
Laser Safety Warnings for Juniper Networks Devices . . . . . . . . . . . . . . . . . . . . . . 155
Class 1 Laser Product Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Class 1 LED Product Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Laser Beam Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Radiation from Open Port Apertures Warning . . . . . . . . . . . . . . . . . . . . . . . . 157
viiCopyright © 2019, Juniper Networks, Inc.
Table of Contents

Juniper MX5 Specifications

General

Model	MX5
Category	Network Router
Throughput	20 Gbps
Operating System	Junos OS
Product Type	Modular Router
Switching Capacity	80 Gbps
MPLS	Yes
IPv6 Support	Yes
Power Supply	AC or DC
Routing Protocols	BGP, OSPF, IS-IS, RIP
Operating Temperature	0°C to 40°C
Memory	4 GB
Redundancy	Power supply redundancy
Storage	8 GB