Chapter 5: Pana 34 Troubleshooting & Support
32 Pana 34 User Manual
The cost of repair or replacement under the above excluded circumstances shall be borne
by the customer.
5.2.1.4 How Service is Handled
• The original sales receipt specifying the Product and date of purchase is required to obtain warranty
service.
• Under some circumstances, you may be asked to provide credit card information for a non-warranty
service fee, as a deposit for advanced shipment, or cost of unreturned loaner product.
• To ensure proper credit and avoid unnecessary charges, you must obtain a return authorization
before returning any product to Jupiter.
• In the event a replacement product is received, please use the original carton / packaging from that
replacement product in returning the defective unit to Jupiter.
• Jupiter shall bear the cost of out-bound shipping under this limited warranty.
5.2.1.5 Additional Warranty Service Information
To obtain warranty service and additional information:
• Phone
North America: (510) 675-1000 and select the appropriate option from the menu.
• Visit our website
http://www.jupiter.com
• Mail:
ATTN: Display Warranty
Jupiter Systems
31015 Huntwood Avenue
Hayward, CA 94544-7007
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