28 Keysight FieldFox Handheld Analyzers Service Guide
General Product Information
Keysight Support, Services, and Assistance
2-
Contacting Keysight
Assistance with test and measurements needs and information on finding a
local Keysight office are available on the Web at:
http://www.keysight.com/find/assist
If you do not have access to the Internet, please contact your Keysight field
engineer.
Shipping Your Analyzer to Keysight for Service or Repair
IMPORTANT Keysight Technologies reserves the right to reformat or replace the internal
flash drive in your analyzer as part of its repair. This will erase all user
information stored on the drive. It is imperative, therefore, that you make a
backup copy of your critical test data located on the analyzer’s flash drive
before shipping it to Keysight for repair.
If you wish to send your network analyzer to Keysight Technologies for service
or repair:
— Include a complete description of the service requested or of the failure and
a description of any failed test and any error message.
— Ship the analyzer using the original or comparable antistatic packaging
materials.
— Contact Keysight for instructions on where to ship your analyzer. Refer to
“Contacting Keysight” on page 28.
In any correspondence or telephone conversation, refer to the Keysight product by its model
number and full serial number. With this information, the Keysight representative can determine
whether your product is still within its warranty period.
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