16 Keysight PXI/AXIe Chassis Reference Guide
Guidelines to Diagnose and Resolve Communication Problems
Guidelines to Diagnose and Resolve Communication Problems
Setting up a PXIe or AXIe system can be complicated since the system consists
of so many different components. You might experience communication and
control issues in the system if these components are not set up correctly. Follow
the guidelines and tips below for details of how to diagnose and resolve some
common communication issues. If the following guidelines do not help resolve
your issue, please contact www.keysight.com/find/contactus for further help
with setting up your system.
Avoid Bent Pins
The chassis backplane connectors contain hundreds of pins. These pins mate
with the sockets on the module when you slide the module into the chassis.
When you first insert the module, you insert it between the top and bottom rails.
As you slide the module in, the side of the connectors touch to further align the
module's connector over the pins. The final push to insert the module seats the
pins tightly in the connectors.
Be aware that misuse can result in bent pins. If a chassis backplane has a single
bent pin, it is possible that the damage is limited to one slot. However, a bent pin
can touch an adjacent pin, causing an electrical short that further damages all
slots in the chassis. The impact of a bent pin can range from none, to subtle, to
severe. A bent pin can cause unpredictable behavior in the chassis and the
instruments. It can be very difficult to determine the root cause of this erratic
behavior. Refer to the product’s user guides for methods to avoid bent pins.
Use Supported Host Controllers
Check the PC Tested Configurations with PXI/AXIe Chassis document
(www.keysight.com/find/PXIAXIeTestedPC) for a list of host controllers tested to
be compatible with the PXIe or AXIe chassis. Keysight can support only
configurations with host controllers that are listed in this document. Keysight
cannot guarantee other controllers outside of this list will work for your
application. Check back on the list often as Keysight updates the list when newer
supported models are available. Contact www.keysight.com/find/contactus if
you must use a computer that is not listed on the list.