Keysight PXI/AXIe Chassis Reference Guide 21
Guidelines to Diagnose and Resolve Communication Problems
Use Updated Firmware and Software Drivers
Often the firmware and software driver bits for the chassis and the modules need
to be updated to support continuous improvements. Use the most up-to-date
release of these two to ensure they are compatible with each other and support
the latest functionality available in the hardware. Refer to the product’s firmware
and software drivers update websites to install the latest versions of these bits.
Avoid Overheating the Chassis
Module temperatures in a system can impact operation. It's important to actively
manage the environment inside your chassis. Refer to the Keysight PXIe Chassis
Cooling Guidelines white paper
(www.keysight.com/find/PXIeChassisCoolingGuidelines )for details on protecting
your PXIe chassis from overheating. Refer to the AXIe chassis user guide for
similar guidelines for the AXIe chassis.
Use Laptops with 11th Gen or Newer CPU for Thunderbolt Solutions
The Thunderbolt connection on some systems may have limitations in supporting
large memory space requests. When using modules that requests large
prefetchable memory space greater than 10MB, for example the PXIe VXT
(M9410A/M9011A), Oscilloscopes (M924xA), AWG (M9336A), or SMU (M9111A),
you may run into PCIe enumeration issues that most often results in Code 12
errors in Windows Device Manager.
Figure 12 Example Code 12 error in Windows Device Manager
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