Keysight PNA Series - Keysight Support, Services, and Assistance; Service and Support Options; Contacting Keysight; Shipping an Item to Keysight for Service or Repair

5-4 Installation and Service Guide N5251-90001
Maintenance and Support
Keysight Support, Services, and Assistance
PNA Series Microwave Network Analyzer System
N5251A
Keysight Support, Services, and Assistance
Information
on the following topics is included in this
section:
• “Servi
ce and Support Options”
• "Contacting
Keysight"
• “Shipping an Item to Keysight for Service or Repair”
Service and Support Options
The N5251A system has a one-year on-site service warranty which covers troubleshooting the
system to an individual instrument, device, or cable. The service warranty includes repair or
replacement of defective components. Most repairs require that the defective component be
returned to Keysight.
Extended warranties are available in many geographical areas. Contact
Keysight for additional information on available service agreements for
this product. Refer to “Contacting Keysight” on page 5-4.
Contacting Keysight
Assistance with test and measurements needs and information or finding a local Keysight
office are available on the Web at: http://www.keysight.com/find/assist
If you do not have access to the Internet, please contact your Keysight field engineer.
In any correspondence or telephone conversation, refer to the Keysight
product by its model number and full serial number. With this information, the
Keysight representative can determine whether your product is still within its
warranty period.
Shipping an Item to Keysight for Service or Repair
IMPORTANT Keysight Technologies reserves the right to reformat or replace the internal hard
disk drive in the network analyzer, contained in this system, as part of its repair. This will
erase all user information stored on the hard disk. It is imperative, therefore, that you make a
backup
copy of your critical test data located on the analyzer’s hard disk before shipping it to
Keysight for repair.
If you wish to send an item from your system to Keysight Technologies for service or repair:
• Contact Keysight to open a service order. Refer to “Contacting Keysight” on page 5-4.
• Include a complete description of the service requested or of the failure and a description of
any failed test and any error message.
• Ship the item using the original or comparable antistatic packaging materials.