EN
39
PROBLEM POSSIBLE CAUSES SOLUTION
Brewing temperature is
personalized and too hot
Reset to the default
temperature settings.
Espresso puck shows a
puddle of water on top after
use
Too little coffee Increase coffee dose.
Single Wall Filter Baskets
used
Use Double Wall Filter
Basket.
Espresso pours unevenly
from the Portafilter
Tamping not even
Even coffee distribution and
tamping is recommended.
Portafilter blockage
Check for obstructions in the
Portafilter and remove.
Machine makes unusual
noise
Water Tank is empty
Fill the Water Tank.
Water Tank is not properly
inserted
Insert the water Tank.
Water on the countertop
Overflowed Drip Tray Empty the Drip Tray.
Drip Tray removed when
auto purging
Insert the Drip Tray.
Water Tank is not properly
inserted
Insert the Water Tank.
Milk based Espresso drinks
are too cold
Milk is not hot enough
Heat milk using the
Steam Wand. Submerge the
tip and steam the milk using
the milk jug until the jug is
too hot to touch. Make sure
not to boil the milk.
The Steam Wand is not
releasing steam
The Steam Wand is blocked
Clean the Steam Wand
according to the “Steam
Wand Cleaning” section
advice.
Water Tank is empty
Fill the Water Tank.
Scale has built up
Descaling is required.
Steam Wand making a
screeching noise when
frothing
Steam Wand Tip position
Refer to the “Steam” section
for proper technique.
Foam is too thin or not
enough
Milk is too warm
Frothing should start at
39℉ (4℃).
Milk container used
For better results, use the
stainless steel milk jug
provided.
Boiled milk
Frothing should start at
39℉ (4℃).
No microfoam, only bubbles
Refer to the “Steam” section
for proper technique.
Espresso tastes bitter
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