Troubleshooting
October 2020 5-3
Paper Jam (6950
Printer Only - Jam
during slitting)
• The trim tray is full or not
inserted properly.
• The diverter is not inside of
the front compartment of
the trim tray.
• There is debris in the slitter
paper path.
• Empty the trim tray and make sure that it
is inserted properly.
• Check that the diverter is inside of the
front compartment of the trim tray.
• Use the clear slitter function on the SOCP.
PaperOverInsert The paper was installed too far
forward.
Remove the paper and insert it into the slot
at Paper
2.
RibbonErrRewind
• The printer was unable to
wind the ribbon.
• The ribbon tore.
• A paper jam occurred which
prevented the ribbon from
winding.
• Make sure the ribbon is installed correctly
(see page 2-16).
• Repair and reload the ribbon (see
page 5-11)
• Clear the paper jam (see page 5-4).
RibbonErrorSensing The printer could not detect
the ribbon.
Make sure the ribbon is installed correctly
(see page 2-16).
Message Description or Cause Possible Solution
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