ii A-61997 1 August 2022
Multifeeds ............................................................................................................................23
Paper jams ..........................................................................................................................23
If you still have trouble .........................................................................................................24
Improving image quality ...........................................................................................................24
Recommended settings .......................................................................................................24
Other Perfect Page settings ................................................................................................24
Turning the scanner off ............................................................................................................25
4 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Opening the scanner cover ......................................................................................................27
Cleaning procedures ................................................................................................................27
Running a transport cleaning sheet .....................................................................................28
Clean in this order ...............................................................................................................28
Cleaning the separation roller .............................................................................................29
Cleaning the feed rollers .....................................................................................................31
Cleaning the transport rollers ..............................................................................................32
Cleaning the imaging area ..................................................................................................33
Replacement procedures .........................................................................................................33
Replacing the separation roller ............................................................................................34
Replacing the pre-separation pad .......................................................................................35
Replacing the urging roller tire ............................................................................................36
Replacing the feed roller tires ..............................................................................................37
Supplies and Consumables .....................................................................................................38
Customer Replaceable Parts and Accessories ...................................................................38
Updates ....................................................................................................................................38
5 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Self-help for problems .............................................................................................................39
Upgrading software ...................................................................................................................39
Contacting Service ...................................................................................................................39
Appendix A Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Environmental information ...................................................................................................41
European Union ..................................................................................................................41
EMC Statements for E1030/E1040 Scanners:..........................................................................44
Appendix B Warranty — US and Canada only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45