A-61816 April 2014 5-1
5 Troubleshooting
Contents Problem solving ..............................................................................5-1
Indicator lights.................................................................................5-2
Contacting Service..........................................................................5-2
Problem solving Occasionally you may encounter a situation with your scanner where it
may not function properly. Use the chart below as a guide to check
possible solutions to help you resolve the situation before calling
Technical Support.
Problem Possible Solution
Documents are jamming or multiple
documents are feeding
Make sure that:
• the side guides are adjusted for the width of the documents you are
scanning (for i1180 Scanners only).
• the output tray is adjusted for the length of the documents you are
scanning.
• all documents meet the specifications for size, weight and type as
outlined in Appendix A, Specifications.
• the scanner and tires are clean.
• the feed roller is installed properly and securely in place. See the
procedures in Chapter 4, Maintenance.
To remove a document jam:
IMPORTANT: Do not pull the jammed document out of the scanner;
open the scanner cover first.
• Open the scanner cover.
• Remove any jammed document(s) from inside the scanner.
• Close the scanner cover and resume scanning.
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