SV3000, SV4000 Saybolt Viscosity Bath
Operation and Instruction Manual
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8. Troubleshooting
WARNING: Troubleshooting procedures involve working with high voltages and/or temperatures which may result in
personal injury or death, and should only be performed by trained personnel. Please do not hesitate to contact Koehler for
assistance.
9. Service
Under normal operating conditions and with routine maintenance, the SV3000 and SV4000 Saybolt Viscosity Systems should not
require service. Any service problem can be quickly resolved by contacting Koehler’s technical service department either by letter,
phone, fax, or email. In order to assure the fastest possible service, please provide us with the following information.
Model Number: ________________________
Serial Number: ________________________
Date of Shipment: ______________________
10. Storage
This laboratory test instrument is equipped with electrical components. Storage facilities should be consistent with an indoor
laboratory environment. This testing equipment should not be subjected to extremes of temperature and/or moisture.
This equipment was shipped from the factory in a corrugated cardboard container. If long term storage is anticipated, re-packing
the instrument in a water-resistant container is recommended to ensure equipment safety and longevity.
11. Warranty
We, at Koehler, would like to thank you for your equipment purchase, which is protected by the following warranty. If within one
(1) year from the date of receipt, but no longer than fifteen (15) months from the date of shipment, Koehler equipment fails to
perform properly because of defects in materials or workmanship, Koehler Instrument Company, Inc. will repair or, at its sole
discretion, replace the equipment without charge F.O.B. its plant, provided the equipment has been properly installed, operated,
and maintained. Koehler Instrument Company must be advised in writing of the malfunction and authorize the return of the product
to the factory. The sole responsibility of Koehler Instrument Company and the purchaser’s exclusive remedy for any claim arising
out of the purchase of any product is the repair or replacement of the product. In no event shall the cost of the purchaser’s remedy
exceed the purchase price, nor shall Koehler Instrument Company be liable for any special, indirect, incidental, consequential, or
exemplary damages. KOEHLER INSTRUMENT COMPANY, INC. DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR
IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE. Please save the shipping
carton in the event the equipment needs to be returned to the factory for warranty repair. If the carton is discarded, it will be the
purchaser’s responsibility to provide an appropriate shipping carton.
12. Returned Goods Policy
To return products for credit or replacement, please contact Koehler Customer Service with your purchase order number, our
packing list/invoice number, the item(s) to be returned and the reason for the return. You will be issued a Returned Authorization
(RA) number, which must be prominently displayed on the shipping container when you return the material to our plant. Shipping
containers without an RA number prominently displayed with will be returned to the sender. Goods must be returned freight
prepaid. Returns will be subject to a restocking charge, the application of which will depend upon the circumstances necessitating
the return. Some returns cannot be authorized, including certain products purchased from outside vendors for the convenience of
the customer, products manufactured on special order, products shipped from the factory past ninety (90) days, and products
which have been used or modified in such a way that they cannot be returned to stock for future sale.
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