One-Year Warranty (cont.)
forth in the owner’s manual or installation instructions, and when the recommendations and warnings
included are not observed.
2. When the product has been modified or dismantled partially or totally; or has been used in a negligent
fashion and as a consequence has suffered damages attributable to the consumer, individual, or hardware not
authorized by Kohler Co.
3. This warranty does not cover the damages as a result of disaster such as fire or acts of God, including
flooding, earthquake, or electric storms, etc. To obtain a list of distributors in your area where you can
exercise your rights under this warranty, please call 001-877-680-1310.
KOHLER CO., KOHLER, WI 53044 U.S.A.
IMPORTER:
INTERNACIONAL DE CERÁMICA, S.A.B. DE C.V.
AV. CARLOS PACHECO NO. 7200
CHIHUAHUA, CHIH., MEXICO C.P. 31060
TEL: 52 (14) 29-11-11
Troubleshooting Procedures
This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or qualified
electrician should correct any electrical problems. For warranty service, contact your dealer or wholesale
distributor.
Symptoms Probable Causes Recommended Action
1. No water flow. A. Water supplies are not open. A. Open the hot and cold water
supplies.
B. Shower valve is not open. B. Turn the valve handle clockwise to
open the valve.
2. Maximum water
temperature is too hot or
too cold.
A. Maximum water temperature is
not adjusted properly.
A. Adjust the maximum water
temperature. Refer to the Optional
Temperature Limiting Adjustment
section.
3. Telescopic shower arm
does not raise or lower.
A. Counterweight system does not
work.
A. Repair or replace the counterweight
system. Contact the
installer/dealer.
4. Uneven or restricted
water spray pattern from
a showerhead, sprayhead,
or handshower.
A. Dirt or mineral build-up in the
showerhead.
A. Refer to the ″Correcting Reduced
Water Flow″ sections.
5. Sidesprays do not slide
up and down easily.
A. Sidesprays are not being moved
properly.
A. Carefully pull the sidespray out
then slide up or down to the
desired position.
B. Rollers are dirty or worn. B. Clean, repair, or replace the
sidespray assembly. Contact the
installer/dealer.
6. System runs out of hot
water too soon.
A. Hot water source is not
sufficient.
A. Calculate the amount of hot water
needed for showering and install a
water heater of adequate size to
accommodate your showering
needs.
7. Poor water flow from all
showerheads.
A. Water supply pressure is too
low.
A. This product requires a running
water pressure of at least 45 psi. If
necessary, install a booster pump.
B. Water supply lines are too
small.
B. Install the required 3/4″ dedicated
water supply lines.
Kohler Co. 15 1000706-5-D
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