21
Problem
Possible Cause Solution
“ ” indicator is on.
No water supply
Check the main water supply pressure or
the water supply hose to ensure that it is
not blocked, increasing the water pressure,
or cleaning the hose if necessary.
Floating ball of the water level
detecting switch is blocked,
can’t be raised up
Clean the water tank and the water level
detecting switch.
Water flows out from the water
tank
Place the unit on the level position, not on
the slope.
Water flows out from the water
drainpipe of the water tank.
Pull out the pipe and reinstall to the slot
of the water tank properly.
The unit starts to enter
the ice making
process, but no water
is flowing into the unit,
and the Water Intake
symbol flashes
Water supply hose breakdown,
or water flows in very slowly.
Check the main water supply pressure or
check the water supply hose to ensure it is
not blocked, increasing the water pressure,
or cleaning the hose if necessary.
Water pump is
working, but no water
is flowing out from the
water dividing pipe
The little holes on the water
dividing pipe are blocked.
Clean these little holes.
The transparency of
the ice cube is not very
good
Water quality is bad
Change the water supply or use a water
filter to soften or filter the water.
Ice cube shape is
irregular
Water quality is not good or the
water tank is very dirty
Clean the water tank and refill it with new
water.
The little holes on the water
dividing pipe is some blocked
Clean the water dividing pipe, making sure
That all nine holes are unclogged
Ice cube is very thin
Ambient temperature is too
high
Move the unit to a lower temperature space
or lengthen the time of each ice making
cycle.
Air circulation around the unit is
not good.
Make sure there is more than 20CM space
between the unit back and front and the
obstacle
Ice cube is too thick Ambient temperature is too low Reduce the time of each ice making cycle.
Ice making cycle is
normal, but there are no
ice cubes being
produced
The ambient temperature, or
water in water tank is too high
Move to a place with a temperature that is
lower than 90 degrees Fahrenheit, and
ensure your water temperature is low
I
i
ce making cycle is
normal, but there is no
ce cube produced
Refrigerant leakage
Need the technical serviceman to maintain
Cooling system tube is clogged
Need the technical service person to
maintain
NORMAL TROUBLE SHOOTING
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