There is no image on the
screen, and the power
LED flashes every 0.5
to 1 second.
The product runs under the power-saving mode;
Press any key on the keyboard or move the mouse to get back to the
normal operating mode;
Use the Caps Lock on your PC keyboard to see if your computer is
operating or rebooting your device.
The video played
intermittently.
The play of large high-definition video files can be spotty. This may be
because the video player is not optimized for PC resources.
Try playing the file on another video player.
The monitor is no sound.
You will not hear the sound if you connect an input device with an
HDMI-DVI cable. Please use an HDMI cable or a DP cable to connect
the device.
Re-check the condition of the connected audio cable and/or adjust
the volume.
Check the volume.
Check if the audio is set to silent.
Monitor sound output is not set, refer to 4.3
Volume is too low.
Adjust the volume.
If the volume is still low after turning it all the way up, please adjust the
volume of the PC sound or the software program.
Video is available,
but no sound.
If you connect the input device with an HDMI-DVI cable, then there will
be no sound to be heard.
Please connect the device with an HDMI cable or DP cable.
Monitor sound output is not set, please refer to 4.3.
"XXS Power.
An energy efficiency
prompt appears on the
monitor or there shows
"XXS Power" on the top
left corner.
It’s because the product you buy and sell is a European product, which
should comply with the European energy efficiency requirements.
Monitor quickly goes
dark (no display).
In the power setting state, the monitor shuts down for a short time;
Windows Settings > System > Power and Sleep > Screen > Please reset
the time.
There is a shadow or
ghosting on the screen.
Open OD acceleration.
Do not place static pictures for a long time, it is recommended to use the
background picture to select dynamic pictures.
Can’t adjust the brightness
and the contrast.
1. Check if the HDR/eye protection/DCR automatic/cinema/FPS/RTS
mode is turned on. In this mode, the brightness/contrast will automatically
adjust and cannot be adjusted manually. It is recommended to turn this
mode off and switch to the standard mode by default;
2. The monitor can be restored to factory settings through the OSD button;
Tap Key M to wake up the menu > Reset > YES.
The resolution is only
1920*1080, and the
refresh rate is only 60HZ.
1. In the safe mode of the host, the resolution cannot be adjusted, please
return to safe mode;
2. HDMI 1.4 only supports 1K 144HZ, 2K 60HZ; it is recommended to
replace HDMI 2.0 interface or DP interface;
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