10-18
Troubleshooting > Troubleshooting
Responding to Messages
If the message display or the computer displays any of these messages, follow the corresponding procedure.
A
C
When contacting us, the serial number will be necessary. 
To check the serial number, refer to the following:
Checking the Equipment's Serial Number (page i)
Message Checkpoints Corrective Actions
Reference 
Page
Access point was not 
detected.
― Check if the access point has been 
set correctly.
―
Account error. ― Failed to specify Job Accounting 
when processing the job externally. 
The job is canceled. Select the [OK] 
key.
—
Message Checkpoints Corrective Actions
Reference 
Page
Cannot connect to 
Authentication Server
Check the connection 
with the server.
— Check the connection status with 
the server.
—
Cannot connect to 
Authentication Server
Check the domain name.
— Check the domain name. page 9-2
Cannot connect to 
Authentication Server
Check the host name.
— Check the host name. page 9-2
Cannot connect to 
Authentication Server
Set machine time to 
match server's time.
— Set machine time to match the 
server’s time.
page 2-17
Cannot connect to 
Server. Check the 
Connection Status.
Job is canceled.
— Check the connection status with 
the server.
—
Cannot duplex print on 
this paper.
↑↓ 
(Displayed alternately)
Press OK to continue 
using cassette #.
Did you select a paper size/type 
that cannot be duplex printed?
Select [Paper] to select the 
available paper. Select [OK] to print 
without using Duplex function.
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