Kyocera ECOSYS M5521cdw

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10-34

Troubleshooting > Clearing Paper Jams

Remove any jammed paper in Cassette 2

Open Rear Cover 2.

Remove any jammed paper.

Push Rear Cover 2.

CAUTION

• Do not reuse jammed papers.

• If the paper tears during removal, be sure to remove any loose scraps of paper from inside the machine.

Scraps of paper left in the machine could cause subsequent jamming.

Main Page

Default Chapter1
- Operation Guide1
- Table of Contents3
Overview10
Machine Features11
Color and Image Quality Functions15
- Basic Color Modes15
- Adjusting Image Quality and Color16
Guides Provided with the Machine17
About the Operation Guide (this Guide)19
- Structure of the Guide19
- Conventions Used in this Guide20
Menu Map22
1 Legal and Safety Information32
Notice33
- Safety Conventions in this Guide33
- Environment34
- Precautions for Use35
- Laser Safety (Europe)36
- Safety of Laser Beam (Usa)37
- Safety Instructions Regarding the Disconnection of Power38
- Compliance and Conformity38
- Other Precautions (for Users in California, the United States)38
- Warranty (the United States and Canada)39
- Legal Restriction on Copying/Scanning40
- En Iso 777940
- Ek1-Itb 200040
- Wireless Connection (Mexico Only)40
- Security Precautions When Using Wireless LAN (if Equipped)40
- Limited Use of this Product (if Equipped)41
- Legal Information42
- Energy Saving Control Function48
- Automatic 2-Sided Print Function48
- Resource Saving - Paper48
- Environmental Benefits of "Power Management48
- Energy Star (ENERGY STAR®) Program48
2 Installing and Setting up the Machine49
Part Names (Machine Exterior)50
Part Names (Connectors/Interior)52
Part Names (with Optional Equipments Attached)54
Connecting the Machine and Other Devices55
Connecting Cables56
- Connecting LAN Cable56
- Connecting USB Cable57
- Connecting the Power Cable57
Power On/Off58
- Power on58
- Power off58
Using the Operation Panel59
- Operation Panel Keys59
- Operation Method61
- Check the Original and Paper Settings62
- Help Screen62
Login/Logout63
- Login63
- Logout64
Default Settings of the Machine65
- Setting Date and Time65
Network Setup66
- Configuring the Wired Network66
- Configuring the Wireless Network68
- Setting Wi-Fi Direct72
Energy Saver Function74
- Sleep74
- Auto Sleep75
- Sleep Rules (Models for Europe)75
- Sleep Level (Energy Saver and Quick Recovery) (Models Except for Europe)76
- Power off Rule (Models for Europe)76
Quiet Mode77
Installing Software78
- Software on DVD (Windows)78
- Installing Software in Windows79
- Uninstalling the Software85
- Installing Software in Mac Computer86
- Setting TWAIN Driver88
- Setting WIA Driver90
Checking the Counter91
Additional Preparations for the Administrator92
- Sending Documents to a PC92
- Strengthening the Security92
Command Center RX93
- Accessing Command Center RX94
- Changing Security Settings95
- Changing Device Information97
- E-Mail Settings99
- Registering Destinations103
Transferring Data from Our Other Products104
- Migrating the Address Book104
3 Preparation before Use110
Loading Paper111
- Precaution for Loading Paper111
- Selecting the Paper Feeder Units112
- Loading in the Cassette 1113
- Loading in the Cassette 2116
Precautions for Outputting Paper118
- Paper Stopper118
Preparation for Sending a Document to a Shared Folder in a PC119
- Making a Note of the Computer Name and Full Computer Name119
- Making a Note of the User Name and Domain Name120
- Creating a Shared Folder, Making a Note of a Shared Folder121
- Configuring Windows Firewall124
Registering Destinations in the Address Book129
- Adding a Destination (Address Book)129
  - Registering a Group132
  - Editing Address Book Entries134
- Adding a Destination on One Touch Key (One Touch Key)136
4 Printing from PC138
Printer Driver Properties Screen139
- Displaying the Printer Driver Help140
- Changing the Default Printer Driver Settings (Windows 8.1)140
Printing from PC141
- Printing on Standard Sized Paper141
- Start Printing142
- Printing on Non-Standard Sized Paper143
- Canceling Printing from a Computer145
Printing from the Handheld Device146
- Printing by Airprint146
- Printing by Google Cloud Print146
- Printing by Mopria146
- Printing with Wi-Fi Direct146
Printing Data Saved in the Printer147
- Specifying the Job Box from a Computer and Storing the Job147
- Printing Documents from Private Print Box148
- Deleting the Documents Stored in the Private Print Box148
- Printing Document from Stored Job Box149
- Deleting the Documents Stored in the Stored Job Box150
- Printing Document from Quick Copy Box151
- Deleting the Documents Stored in the Quick Copy Box151
- Printing Document from Proof and Hold Box152
- Deleting the Documents Stored in the Proof and Hold Box153
Monitoring the Printer Status (Status Monitor)154
- Accessing the Status Monitor154
- Exiting the Status Monitor154
- Quick View State154
- Printing Progress Tab155
- Paper Tray Status Tab155
- Toner Status Tab155
- Alert Tab156
- Status Monitor Context Menu156
- Status Monitor Notification Settings157
5 Operation on the Machine158
Loading Originals159
- Placing Originals on the Platen159
- Loading Originals in the Document Processor160
- Place the Originals161
Loading Paper in the Multipurpose Tray162
- The Operation Panel163
Program165
- Registering Programs165
- Recalling Program166
- Overwriting Program167
- Deleting Program167
Select Key Settings168
Copying169
- Basic Operation169
- Canceling Jobs170
Frequently-Used Sending Method171
Sending Document Via E-Mail172
- Configuring Settings before Sending172
- Sending Scanned Document Via E-Mail172
Sending Document to Desired Shared Folder on a Computer (Scan to PC)173
- Configuring Settings before Sending173
- Sending Document to Desired Shared Folder on a Computer173
Sending Document to Folder on an FTP Server (Scan to FTP)175
- Configuring Settings before Sending175
- Sending Document to Folder on an FTP Server175
Scanning Using TWAIN or WIA177
- Configuring Settings before Sending177
- Scanning Document Using Application177
Useful Sending Method178
WSD Scan179
- Installing Driver Software179
- WSD Scan180
Sending to Different Types of Destinations (Multi Sending)182
Send to Me (E-Mail)183
- Sending a Document to the Mail Address of the Logged in User183
Canceling Sending Jobs184
Handling Destination185
- Specifying Destination185
- Choosing from the Address Book185
- Choosing from the External Address Book186
- Choosing from the One Touch Key187
- Checking and Editing Destinations188
- Confirmation Screen of Destinations189
- Recall189
How to Use the FAX Function190
Using Document Boxes191
- What Is Job Box191
- What Is Removable Memory Box191
- What Is Sub Address Box/Polling Box191
Operating Using Removable USB Memory192
- Printing Documents Stored in Removable USB Memory192
- Saving Documents to USB Memory (Scan to USB)194
- Check the USB Memory Information195
- Removing USB Memory195
6 Using Various Functions196
Functions Available on the Machine197
- About Functions Available on the Machine197
- How to Select Functions197
- Copy198
- Send199
- Removable Memory (Store File, Printing Documents)200
Functions202
- Paper Selection203
- Collate204
- Duplex204
- Zoom206
- Combine208
- Original Size210
- Original Orientation210
- Mixed Size Originals211
- Original Image211
- Density212
- Ecoprint212
- Continuous Scan212
- File Name Entry213
- Job Finish Notice213
- Priority Override213
- Color Selection214
- Color Balance214
- Sharpness215
- Contrast215
- Background Density Adj. (Background Density Adjustment)216
- Saturation216
- Skip Blank Page217
- Scan Resolution217
- Sending Size218
- File Format219
- Pdf Encryption Functions221
- Subject/Body223
- FTP Encrypted TX223
- File Separation223
  - Storing Size224
  - Encrypted PDF224
  - JPEG/TIFF Print225
  - XPS Fit to Page225
Status/Job Cancel226
- Checking Job Status227
  - Details of the Status Screens229
- Checking Job History233
  - Sending the Log History237
- Job Operation238
  - Pause and Resumption of Jobs238
  - Canceling of Jobs238
- Device/Communication239
- Checking the Remaining Amount of Toner and Paper (Paper/Supplies)240
8 Setup and Registration (System Menu)241
- System Menu242
- Operation Method242
- System Menu Settings243
- Report245
- System/Network247
- Security Level257
- User/Job Account258
- User Property258
- Common Settings259
- Copy272
- Printer273
- Send275
- Fax276
- Document Box276
- Edit Destination277
- Adjust/Maint278
9 User Authentication and Accounting (User Login, Job Accounting)279
- Overview of User Login Administration280
  - Managing the Job Account from PC280
- Enabling User Login Administration281
- Setting User Login Administration283
- Using User Login Administration299
  - Login/Logout299
- Overview of Job Accounting300
  - To Manage the Number of Sheets Used on Jobs Printed from a PC300
- Enabling Job Accounting301
  - Job Accounting Access302
Setting an Account303
- Adding an Account303
- Restricting the Use of the Machine305
- Editing an Account306
- Deleting an Account307
- Job Accounting for Printing308
- Job Accounting for Scan Using TWAIN309
- Job Accounting for Scan Using WIA310
- Job Accounting for the FAX Transmitted from a Computer311
Configuring Job Accounting312
- Default Setting312
- Counting the Number of Pages Printed313
- Print Accounting Report314
Using Job Accounting315
- Login/Logout315
Unknown User Settings316
- Unknown ID Job316
- Registering Information for a User Whose ID Is Unknown317
10 Troubleshooting318
Regular Maintenance319
- Cleaning319
- Cleaning Glass Platen319
- Cleaning Slit Grass320
- Cleaning Paper Transfer Unit321
- Toner Container Replacement322
- Loading Paper325
Troubleshooting326
- Solving Malfunctions326
- Machine Operation Trouble326
- Printed Image Trouble329
- Color Printing Trouble332
- Responding to Messages333
Adjustment/Maintenance344
- Overview of Adjustment/Maintenance344
- Colorcalibration344
- Color Regist345
Clearing Paper Jams349
- Jam Location Indicators349
- Remove any Jammed Paper in Cassette 1350
- Remove any Jammed Paper in Cassette 2351
- Remove any Jammed Paper in the Multipurpose Tray353
- Remove any Jammed Paper in Rear Cover 1356
- Remove any Jammed Paper in the Document Processor359
11 Appendix361
Optional Equipment362
- Overview of Optional Equipment362
- Optional Applications366
- Starting Application Use366
- Checking Details of Application367
Character Entry Method368
- Using the Keys368
- Selecting Type of Characters369
- Characters that Can be Entered Using the Numeric Keys369
- Entering Symbols370
- Entering Characters370
- Entering Using the Character Selection Screen372
Paper373
- Basic Paper Specifications373
- Choosing the Appropriate Paper374
- Special Paper377
Specifications381
- Machine381
- Copy Functions382
- Printer Functions383
- Scanner Functions383
- Document Processor384
- Paper Feeder384
Glossary385
- Ecoprint Mode386
- Job Box387
- Printer Driver387
- Ram Disk388
- Status Page388
- Subnet Mask388
Index390

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