Troubleshooting
OPERATION GUIDE 4-3
Tips
Printer problems may be solved easily by following the tips below. When
you have encountered a problem that following the above guidelines will
not solve, try the following:
• Turn the printer power off and wait for several seconds. Then, turn on
the printer.
• Reboot the computer which sends the print jobs to the printer.
• Obtain and use the latest version of the printer driver. The latest
versions of printer drivers and utilities are available at:
http://www.kyoceramita.com/download/.
• Make sure that the procedures for printing are correctly followed in the
application software. Consult the documentation supplied with the
application software.
• If the printer prints garbage characters or stalls when the computer is
turned on, particularly when the printer is connected to the computer
under Windows 98 via the parallel port, rename device driver file
drvwppqt.vxd. This file may be located in Windows\System\Iosubsys
or Arcada\System folder. For technical details, visit Microsoft web site
for the device driver.
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