Lenovo RD120 - ThinkServer - 6447 - Page 189

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, ThinkServer RD120 Machine Types 6444, 6445, 6446, and 6447,” on page 25
to determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
005-xxx-000 Failed video test.
1. Reseat the optional video adapter, if one is
installed.
2. (Trained service technician only) Replace the
system board.
011-xxx-000 Failed COM1 serial port test.
1. Check the loopback plug that is connected to the
externalized serial port; reseat or replace it if
necessary.
2. Check the cable from the externalized serial port
to the system board; reseat the cable if
necessary.
3. (Trained service technician only) Replace the
system board.
014-xxx-000 Failed parallel port test. (Trained service technician only) Replace the system
board.
015-xxx-001 USB interface not found, board damaged. (Trained service technician only) Replace the system
board.
015-xxx-015 Failed USB external loopback test.
1. Make sure that the port is not disabled.
2. Check the loopback plug that is connected to the
externalized USB port; reseat or replace it if
necessary.
3. Check the cable from the externalized USB port
to the system board; reseat the cable if
necessary.
4. Run the USB external loopback test again.
5. (Trained service technician only) Replace the
system board.
015-xxx-198 USB device connected during USB test.
1. Remove USB devices from the external USB
ports.
2. Run the USB external loopback test again.
3. (Trained service technician only) Replace the
system board.
020-xxx-000 Failed PCI Interface test.
1. Reseat the riser-card assembly and the adapters
in the low-profile PCI slots.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Riser-card assembly
b. (Trained service technician only) System
board
030-xxx-099 Failed internal SCSI interface test. (Trained service technician only) Replace the system
board.
Chapter 5. Diagnostics 171