Lenovo System x3850 X6 - Architecture

Advanced Settings Utility program. . . . . . 140
Updating the Universal Unique Identifier and
DMI/SMBIOS data . . . . . . . . . . . . 140
Chapter 4. Troubleshooting . . . . . . 145
Start here . . . . . . . . . . . . . . . . . 145
Diagnosing a problem . . . . . . . . . . 145
Undocumented problems . . . . . . . . . 147
Service bulletins . . . . . . . . . . . . . . 147
Checkout procedure . . . . . . . . . . . . . 148
About the checkout procedure . . . . . . . 148
Performing the checkout procedure . . . . . 149
Diagnostic tools. . . . . . . . . . . . . . . 150
Light path diagnostics . . . . . . . . . . 152
Event logs . . . . . . . . . . . . . . . 161
POST . . . . . . . . . . . . . . . . . 164
Dynamic System Analysis program . . . . . 164
Automated service request (call home) . . . . . . 167
Service Advisor feature . . . . . . . . . . 167
Electronic Service Agent . . . . . . . . . 167
Error messages . . . . . . . . . . . . . . . 168
Troubleshooting by symptom . . . . . . . . . 170
Connectivity problems . . . . . . . . . . 171
General problems . . . . . . . . . . . . 173
Hard disk drive problems . . . . . . . . . 173
Hypervisor problems . . . . . . . . . . . 177
Intermittent problems. . . . . . . . . . . 178
Keyboard, mouse, or pointing-device
problems . . . . . . . . . . . . . . . 179
Memory problems . . . . . . . . . . . . 180
Microprocessor problems . . . . . . . . . 181
Monitor and video problems . . . . . . . . 181
Network connectivity problems . . . . . . . 182
Observable problems. . . . . . . . . . . 184
Optional-device problems . . . . . . . . . 186
Power problems. . . . . . . . . . . . . 187
Serial-device problems . . . . . . . . . . 189
ServerGuide problems . . . . . . . . . . 189
Server startup problems. . . . . . . . . . 191
Software problems. . . . . . . . . . . . 193
Universal Serial Bus (USB) port problems . . . 193
Video problems . . . . . . . . . . . . . 194
Solving power problems . . . . . . . . . . . 194
Solving Ethernet controller problems . . . . . . 194
Solving undetermined problems . . . . . . . . 195
Problem determination tips . . . . . . . . . . 195
Recovering from a UEFI update failure or UEFI
image corruption . . . . . . . . . . . . . . 197
Automated boot recovery (ABR) . . . . . . . . 199
Nx boot failure . . . . . . . . . . . . . . . 199
Chapter 5. Parts listing, System x3850 X6
and x3950 X6 Type 6241 . . . . . . . . 201
Replaceable server components . . . . . . . . 201
Consumable parts . . . . . . . . . . . . 218
Power cords . . . . . . . . . . . . . . . . 219
Chapter 6. Removing and replacing
components . . . . . . . . . . . . . . 221
Returning a device or component . . . . . . . . 221
Removing and replacing server components . . . 221
Removing and replacing consumable
parts . . . . . . . . . . . . . . . . . 221
Removing and replacing Tier 1 CRUs . . . . 222
Removing and replacing Tier 2 CRUs . . . . 273
Removing and replacing FRUs . . . . . . . 284
Appendix A. LCD display panel
messages . . . . . . . . . . . . . . . 339
Appendix B. DSA diagnostic test
results . . . . . . . . . . . . . . . . . 345
DSA Broadcom network test results . . . . . . . 345
Test results for the DSA Broadcom network
test . . . . . . . . . . . . . . . . . . 345
DSA Brocade test results . . . . . . . . . . . 353
Test results for the DSA Brocade test . . . . 353
DSA checkpoint panel test results . . . . . . . 361
Test results for the DSA checkpoint panel
test . . . . . . . . . . . . . . . . . . 361
DSA CPU stress test results . . . . . . . . . . 362
Test results for the DSA CPU stress test . . . 362
DSA Emulex adapter test results . . . . . . . . 365
Test results for the DSA Emulex adapter
test . . . . . . . . . . . . . . . . . . 365
DSA EXA port ping test results . . . . . . . . . 368
Test results for the DSA EXA port ping test . . 368
DSA hard drive test results . . . . . . . . . . 370
Test results for the DSA hard drive test . . . . 370
DSA Intel network test results . . . . . . . . . 371
Test results for the DSA Intel network test . . . 371
DSA LSI hard drive test results . . . . . . . . . 377
Test results for the DSA LSI hard drive test . . 377
DSA Mellanox adapter test results . . . . . . . 378
Test results for the DSA Mellanox adapter
test . . . . . . . . . . . . . . . . . . 378
DSA memory isolation test results. . . . . . . . 380
Test results for the DSA memory isolation
test . . . . . . . . . . . . . . . . . . 380
DSA memory stress test results . . . . . . . . 445
Test results for the DSA memory stress
test . . . . . . . . . . . . . . . . . . 446
DSA Nvidia GPU test results . . . . . . . . . . 448
ii System x3850 X6 and x3950 X6 Installation and Service Guide