2.Runthediagnosticprogramstoensureyourcomputerisoperatingcorrectly.
3.Reinstallthenewhardwareoptionorsoftwarefollowingthemanufacturer'sinstructions.
Selecttheproblemyourcomputerisexperiencingfromthefollowinglist:
•“Audioproblems”onpage55
•“CDproblems”onpage56
•“DVDproblems”onpage57
•“Intermittentproblems”onpage59
•“Keyboard,mouse,orpointingdeviceproblems”onpage59
•“Monitorproblems”onpage61
•“Networkingproblems”onpage62
•“Optionproblems”onpage65
•“Performanceandlockupproblems”onpage66
•“Printerproblems”onpage67
•“Serialportproblems”onpage67
•“Softwareproblems”onpage68
•“USBproblems”onpage69
Audioproblems
Selectyoursymptomfromthefollowinglist:
•“NoaudioinWindows”onpage55
•“AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoadrive”
onpage56
•“Soundcomesfromoneexternalspeakeronly”onpage56
•“NoaudioinDOSapplicationsorgames”onpage56
NoaudioinWindows
Symptom:NoaudioinWindows
Actions:
•IfyouareusingpoweredexternalspeakersthathaveanOn/Offcontrol,verifythattheOn/Offcontrolis
settotheOnpositionandthespeakerpowercableisconnectedtoaproperlygrounded,functionalac
electricaloutlet.
•Ifyourexternalspeakershaveavolumecontrol,verifythatthevolumecontrolisnotsettoolow.
•Double-clickthespeakericonintheWindowsnoticationarea.Amastervolume-controlwindowopens.
VerifythattheMutesettingsarenotcheckedandnoneofthevolumesettingsissettoolow.
•Somemodelshaveafrontaudiopanelyoucanusetoadjustvolume.Ifyouhaveafrontaudiopanel,
verifythatthevolumeisnotsettoolow.
•Verifythatyourexternalspeakers(andheadphones,ifused)areconnectedtothecorrectaudioconnector
onthecomputer.Mostspeakercablesarecolor-codedtomatchtheconnector.
Note:Whenexternal-speakerorheadphonecablesareattachedtotheaudioconnector,theinternal
speaker,ifpresent,isdisabled.Inmostcases,ifanaudioadapterisinstalledinoneoftheexpansionslots,
theaudiofunctionbuiltintothesystemboardisdisabled;usetheaudiojacksontheadapter.
Chapter10.Troubleshootinganddiagnostics55
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