Regulatory compliance
The TS440 server conforms to the following regulations:
RoHS
FCC - Verified to comply with Part 15 of the FCC Rules, Class A
Canada ICES-003, Class A
EU Council Directive 2004/108/EC
European Standard EN55022, Class A
Korea Class A compliance
Taiwan Class A compliance
Japan VCCI, Class A
Warranty
The ThinkServer TS440 has a three-year or one-year warranty (model dependent) with 24x7 standard call
center support and 9x5 next business day onsite coverage. Lenovo offers warranty maintenance upgrades
and post-warranty maintenance agreements with a well-defined scope of services, including service hours,
response time, and length of service coverage.
The Lenovo QuickPick tool helps locate compatible accessories and services and warranty information.
Services offered may vary by geographic location. Access the tool via the following URL:
http://lenovoquickpick.com
The following table explains warranty service definitions in more detail.
Table 21. Warranty service definitions
Term Description
On-site
service
A service technician will go to the client's location for equipment service.
24x7x4 hour A service technician is scheduled to arrive at the client’s location within four hours after remote
problem determination is completed. Lenovo provides service around the clock, every day, including
Lenovo holidays.
24x7x8 hour A service technician is scheduled to arrive at the client’s location within eight hours after remote
problem determination is completed. Lenovo provides service around the clock, every day, including
Lenovo holidays.
9x5x4 hour A service technician is scheduled to arrive at the client’s location within four business hours after
remote problem determination is completed. Lenovo provides service 8:00 am - 5:00 pm in the
client's local time zone, Monday-Friday, excluding Lenovo holidays. For example, if a customer
reports an incident at 3:00 pm on Friday, the technician will arrive by 10:00 am the following
Monday.
9x5 next
business day
A service technician is scheduled to arrive at the client’s location on the business day after remote
problem determination is completed. Lenovo provides service 8:00 am - 5:00 pm in the client's local
time zone, Monday - Friday, excluding Lenovo holidays. Calls received after 4:00 pm local time
require an extra business day for service dispatch.
The following Lenovo warranty service upgrades are available:
Warranty and maintenance service upgrades:
Three, four, or five years of 9x5 or 24x7 service coverage
Onsite response time from next business day to 4 hour same-day
Warranty extension of up to 5 years
Post warranty extensions offered in 1-year increments
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